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  1. #1
    Player

    Join Date
    Aug 2013
    Location
    Perth, W.A.
    Posts
    20

    I need help, GM please contact me...

    Hi. My names lucus. I've been playing since original FFXIV and FFXIVARR...
    I've played the game on the same computer, nothings changed. Everyting honkydory.
    I've played through beta, early access and a month in from the release.

    I've just paid for more time but to my dismay, i can't play the bloody thing.
    I've updated the game, pressed play after it several times telling me that my password needs to be changed, changing it atleast four bloody times. I press play onto the launcher....... aaaannnnd it brings me to the

    Play
    Opening movie
    Configuration
    Exit

    Screen. Everything is highlightable, but not clickable? It's a in windowed mode and i can't even click the X at the top to exit it. I have to task manager and get rid of the process manually?

    Why after all this time playing it, is it suddenly unable to play? I've deleted the game completely, reinstalled? I've updated all my drivers, cleaned my pc inside and out, made so much more room, even though i still have half a terra harddrive of space left. I've swept for bugs and other malware. I've looked alll ooooovvveeer Squareenix help sites. I've made "SEVERAL" tickets to be contacted for information and you bloody assholes don't respond, ever.

    PLEASE.. GM or someone that knows what they're doing, please help me. Otherwise i'm going to request my money back on my subscription because this is just awful customer service right up.


    VVVVVVVVVVVVVVVVVVVVVVVVVVV




    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\LUKE\Documents
    FINAL FANTASY XIV - A Realm Reborn D:\FFXIV Online\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local;<local>


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
    SYSTEM_CPU Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz (8 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 10/29/10 22:06:58 Ver: 08.00.15
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 6135.117MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 12268.418MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.690GB SYSTEM_FREEDISC_SPACE 23.647GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 299.985GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 560 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 560 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 978.438 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2811.559 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2723
    SYSTEM_GRAPHICS_DRIVER_DATE 12/09/2013 4:58:10 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Razer Surround Audio Controller)
    SYSTEM_SOUND_DEVICE_ID {265CB10F-5918-47D0-8389-2E6E25260230}
    SYSTEM_SOUND_DEVICE_NAME RzMaelstromVAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 18/09/2013 9:47:32 AM
    SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {4AA8652C-D7A8-4FCA-B7DB-CD3CC14EF808}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 29/03/2013 9:42:42 PM
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {73CD15E7-EFAF-4411-A55D-DBB085B1F484}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 29/03/2013 9:42:42 PM
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {74437F99-B07A-4CD5-8B84-C2E29CAB25C8}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 29/03/2013 9:42:42 PM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {056DD490-E022-11E2-8002444553540000}
    SYSTEM_INPUT_NAME 6 axis 24 button device with hat switch
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {056DD490-E022-11E2-8002444553540000}
    SYSTEM_INPUT_NAME 6 axis 24 button device with hat switch
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {FFD48CD0-8E6F-11E2-8001444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FFD52910-8E6F-11E2-8002444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FFD55020-8E6F-11E2-8003444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FFD55020-8E6F-11E2-8004444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    I need help, GM please contact me... - Google Chrome
    Planetside 2


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Photoshop CS2
    Adobe Shockwave Player 11.6
    Akamai NetSession Interface Service
    Audacity Bundle by Fileparade.com
    Audacity 2.0.3
    BattlEye Uninstall
    BattlEye for OA Uninstall
    DivX Setup
    ESN Sonar
    Google Chrome
    InfiniteCrisis
    SmartSound Quicktracks 5
    LogMeIn Hamachi
    marvell 91xx driver
    Malwarebytes Anti-Malware version 1.75.0.1300
    Microsoft Document Explorer 2008
    Visual Studio 2005 Tools for Office Second Edition Runtime
    Microsoft Visual Studio 2008 Professional Edition - ENU
    Marvell MRU V4
    NCSOFT Game Launcher
    NVIDIA Stereoscopic 3D Driver
    Xiph.Org Open Codecs 0.85.17777
    PCSX2 - Playstation 2 Emulator
    Microsoft Office Professional Plus 2007
    PunkBuster Services
    RaiderZ
    Razer Comms
    Razer Core
    Razer Surround
    Smart Defrag 2
    Arma 3 Alpha
    Call of Duty: Black Ops II
    Call of Duty: Black Ops II - Multiplayer
    Dota 2 Test
    Call of Duty: Black Ops II - Zombies
    Arma 2: Operation Arrowhead Beta
    Wizardry Online
    Arma 2: DayZ Mod
    RIDGE RACER™ Driftopia
    Infestation: Survivor Stories
    Counter-Strike: Source
    Arma 2
    Arma 2: Operation Arrowhead
    Garry's Mod
    Devil May Cry 4
    Borderlands 2
    Dota 2
    Star Wars - Battlefront II
    The Elder Scrolls V: Skyrim
    The Secret World
    Visual Studio Tools for the Office system 3.0 Runtime
    Microsoft Visual Studio Web Authoring Component
    Windows Live Essentials
    WinRAR 4.20 (32-bit)
    WinZipper
    World of Warcraft
    Windows Live Communications Platform
    Steam
    Razer Synapse 2.0
    Photo Gallery
    TERA
    Windows Live SOXE Definitions
    JavaFX 2.1.1
    League of Legends
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    7-Zip 9.21
    Adobe Photoshop CS2
    Java 7 Update 40
    Windows Live UX Platform Language Pack
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft SQL Server Compact 3.5 Design Tools ENU
    SmartSound Quicktracks 5
    Microsoft Visual Studio 2005 Tools for Office Runtime
    Smite
    Hi-Rez Studios Authenticate and Update Service
    Movie Maker
    Java Auto Updater
    Skype™ 6.9
    Windows Live Installer
    Apple Application Support
    Windows Live Essentials
    swMSM
    LogMeIn Hamachi
    Microsoft Document Explorer 2008
    Windows Live SOXE
    MSVCRT Redists
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Battlefield 3™
    Adobe Stock Photos 1.0
    Apple Software Update
    Conquer Online 2.0
    NVIDIA PhysX
    Realtek Ethernet Controller Driver For Windows 7
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Razer Game Booster
    Photo Gallery
    MSVCRT
    MSVCRT110
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2600217)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
    Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
    Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2)
    Adobe Common File Installer
    Visual Studio Tools for the Office system 3.0 Runtime
    Microsoft Office Professional Plus 2007
    Security Update for Microsoft Office Word 2007 (KB2767773) 32-Bit Edition
    Update for Microsoft Office 2007 (KB2508958)
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825641) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB2760583) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
    Microsoft Office 2007 Service Pack 3 (SP3)
    Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
    Security Update for Microsoft Office Outlook 2007 (KB2825999) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
    Microsoft Office Access MUI (English) 2007
    Update for Microsoft Office Access 2007 Help (KB963663)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Excel MUI (English) 2007
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office PowerPoint MUI (English) 2007
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Outlook MUI (English) 2007
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
    Microsoft Office Word MUI (English) 2007
    Update for Microsoft Office Word 2007 Help (KB963665)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Proof (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proof (French) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Visual Web Developer 2007
    Update for Microsoft Office 2007 System (KB2539530)
    Security Update for 2007 Microsoft Office System (KB2288621)
    Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
    Security Update for Microsoft Office system 2007 (KB974234)
    Microsoft Office Visual Web Developer MUI (English) 2007
    Microsoft Office SharePoint Designer 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Proofing (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Update for Microsoft Office Infopath 2007 Help (KB963662)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office 2007 Service Pack 3 (SP3)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office Script Editor Help (KB963671)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office Script Editor Help (KB963671)
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office File Validation Add-In
    League of Legends
    VC80CRTRedist - 8.0.50727.6195
    System Requirements Lab CYRI
    Pando Media Booster
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft SQL Server Database Publishing Wizard 1.2
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Windows Live Messenger
    Microsoft Visual C++ 2005 Redistributable
    RuneScape Launcher 1.2.2
    Google Update Helper
    Adobe Reader XI (11.0.05)
    Windows Live Messenger
    Movie Maker
    Microsoft Corporation
    Mumble 1.2.3
    QuickTime
    Skype Click to Call
    Adobe Bridge 1.0
    Aion
    Microsoft SQL Server Compact 3.5 ENU
    Windows Live Photo Common
    Cube World version 0.0.1
    XSplit Broadcaster
    Microsoft Visual Studio 2008 Professional Edition - ENU
    Hotfix for Microsoft Visual Studio 2008 Professional Edition - ENU (KB971091)
    Update for Microsoft Visual Studio 2008 Professional Edition - ENU (KB972221)
    Hotfix for Microsoft Visual Studio 2008 Professional Edition - ENU (KB973674)
    Photo Common
    D3DX10
    Windows Live PIMT Platform
    MSVCRT Redists
    Adobe Help Center 1.0
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Windows Live UX Platform
    Realtek High Definition Audio Driver
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
    Visual Studio 2008 x64 Redistributables
    VC Runtimes MSI
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000014E8
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe 00000A68
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00000C6C
    D:\FFXIV Online\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001650
    D:\PLANET SIDE THE SECOND!\LaunchPad.exe 000013D0
    D:\PLANET SIDE THE SECOND!\LaunchPad.libs\AwesomiumProcess.exe 00001534
    (0)
    Last edited by bainsvain; 11-14-2013 at 12:15 PM.
    "In a society that's destroyed all adventure. The only adventure left is to destroy that society!"

  2. #2
    Player
    montecchia's Avatar
    Join Date
    Sep 2013
    Posts
    27
    Character
    Seille Lorraine
    World
    Tonberry
    Main Class
    Arcanist Lv 50
    Make sure you use the template that can be found here
    Welcome to the "In-Game Bugs" Forum! (READ THIS FIRST)

    Or at least add more details such as:
    ----------------------------------------------------------
    Connection Specs
    - Type of internet connection/provider:
    - Modem maker/model number:

    PC Specs
    -=-=-=-=- System Information -=-=-=-=-

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    Laptop Model Name:
    Laptop Model Number:

    Gamepad Manufacturer:
    Gamepad Model Name:
    Gamepad Part Number:

    Browser Information
    - Name and version of the browser currently in-use:
    - Internet Explorer Version:
    (0)

  3. #3
    Player

    Join Date
    Aug 2013
    Location
    Perth, W.A.
    Posts
    20
    I've placed my information from the info FF supplies. Hopefully that's help enough for someone to help me.
    (0)
    "In a society that's destroyed all adventure. The only adventure left is to destroy that society!"

  4. #4
    Player

    Join Date
    Aug 2013
    Location
    Perth, W.A.
    Posts
    20
    ok bump. I've created several tickets asking for acknowledgement I've asked in several different locations on this forum. I've paid my money i've played this game on this computer for months, sounds like a patch fail to me. Why won't no one give me any sensible information, there is nothing in the support section. No GM or support officer or anything has gotten back to me over a week now, i'm feeling scammed for fuck sake.. i've reinstalled twice now... how come i can't play this bloody game... When i've been playing it for ages.. EVERYTHING is updated, drivers and all. I've kept it clean, i've followed its retarded information into start-up my comp with the bare essentials. Someone please start talking sense..
    (0)
    "In a society that's destroyed all adventure. The only adventure left is to destroy that society!"

  5. #5
    Player
    ZohnoReecho's Avatar
    Join Date
    Aug 2013
    Posts
    958
    Character
    Zohno Reecho
    World
    Ragnarok
    Main Class
    Pugilist Lv 70
    Did you test if you have this issue with any other game? Tried keeping only the mouse and keyboard connected?
    Did anything change recently? Drivers, windows update or anything you could think of?
    (0)

  6. #6
    Moderator Boretalith's Avatar
    Join Date
    Sep 2013
    Posts
    979
    Greetings,

    We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. Please use the bug reporting template found http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29 and add the information here. Thank you!
    (0)

  7. #7
    Player

    Join Date
    Aug 2013
    Location
    Perth, W.A.
    Posts
    20
    Quote Originally Posted by Boretalith View Post
    Greetings,

    We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. Please use the bug reporting template found http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29 and add the information here. Thank you!

    ok, so i've just given the best worded description possible on this, no clue if it's a bug or not? since it's not happening with any other game. But you want me to post the same information, once again? Ina templated form? Why not read it and tell me what's going on instead of making me screw around and wait for another response? when you could have told me what was going wrong and got me into the game right now?.. really? .. this is pathetic. Still no response from the support team too, bloody ridiculous customer service, horrid.

    As i actually like playing the game, as well as i'm actually paying you people to play it. Maybe doing something about it is too hard, so maybe i guess i'll have to simplify it for you.. don't take this the wrong way, in this reply. Seriously, i've been going at this for a week, get your shit together.

    --------------------------------------

    Time: 7:05pm
    Frequency: all the time.
    World name: Exodus
    Character name: Axle Valky'ria
    NPC name: none...
    Monster name:none...
    Class/Level:Lancer
    Party or solo:none solo...
    In-game time:no ingame time because i can't even get into it..
    Area and coordinates:none...
    Steps:
    1.Log-in through launcher...
    2.Press play on the launcher...
    3.Get to the next play screen with configuration and other.
    4.Can highlight the buttons |Play|-|Opening Movie|-|Configuration|-|Exit| but can't click them. Can't resize the windowed mode or even click the X to close it down.

    -Hopefully that's dumbed down enough for someone to finally understand.. and no, doesn't happen to any other game and all drivers updated.

    Connection Specs
    - Type of internet connection/provider: iinet ADSL2+
    - Modem maker/model number:BOB2

    PC Specs
    -=-=-=-=- System Information -=-=-=-=-

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


    SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
    SYSTEM_CPU Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz (8 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 10/29/10 22:06:58 Ver: 08.00.15
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 6135.117MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 12268.418MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.690GB SYSTEM_FREEDISC_SPACE 23.647GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 299.985GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 560 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 560 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 978.438 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2811.559 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2723
    SYSTEM_GRAPHICS_DRIVER_DATE 12/09/2013 4:58:10 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Razer Surround Audio Controller)
    SYSTEM_SOUND_DEVICE_ID {265CB10F-5918-47D0-8389-2E6E25260230}
    SYSTEM_SOUND_DEVICE_NAME RzMaelstromVAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 18/09/2013 9:47:32 AM
    SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {4AA8652C-D7A8-4FCA-B7DB-CD3CC14EF808}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 29/03/2013 9:42:42 PM
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {73CD15E7-EFAF-4411-A55D-DBB085B1F484}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 29/03/2013 9:42:42 PM
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {74437F99-B07A-4CD5-8B84-C2E29CAB25C8}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 29/03/2013 9:42:42 PM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {056DD490-E022-11E2-8002444553540000}
    SYSTEM_INPUT_NAME 6 axis 24 button device with hat switch
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {056DD490-E022-11E2-8002444553540000}
    SYSTEM_INPUT_NAME 6 axis 24 button device with hat switch
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {FFD48CD0-8E6F-11E2-8001444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FFD52910-8E6F-11E2-8002444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FFD55020-8E6F-11E2-8003444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FFD55020-8E6F-11E2-8004444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker Ultimate
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

    ============================================
    -------------------------------------------------------------------------------

    If you guys can't get this to work, can i please have my accounts switched for a ps3 version of the game. Since i've paid you guys already, as well as the subscription yet unable to play. Should be perfectly right for me to then switch to the console version free of charge.. instead of being charged for a game i'm not even able to play.
    (0)
    Last edited by bainsvain; 11-14-2013 at 08:12 PM.
    "In a society that's destroyed all adventure. The only adventure left is to destroy that society!"

  8. #8
    Player
    Nekodar's Avatar
    Join Date
    Feb 2013
    Location
    Ul'dah
    Posts
    2,104
    Character
    Nyaano Nohea
    World
    Midgardsormr
    Main Class
    Conjurer Lv 70
    Not being able to click stuff sounds like issues with other programs that create an overlay... Like mumble...
    Make sure you don't run anything like that the next time you try.
    (0)

  9. #9
    Player

    Join Date
    Aug 2013
    Location
    Perth, W.A.
    Posts
    20
    thats what i initially thought. I even went as far as to turn off my firewall and virus protector blah blah blah, so the only thing that was going to be running, - persay was FFXIV. No luck though
    (0)
    "In a society that's destroyed all adventure. The only adventure left is to destroy that society!"

  10. #10
    Player

    Join Date
    Aug 2013
    Location
    Perth, W.A.
    Posts
    20
    Ok, now it's saying "Unable to complete version update [11035] [30426]" wtf?
    (1)
    "In a society that's destroyed all adventure. The only adventure left is to destroy that society!"

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