Details:
I have been receiving this problem right from the time I started playing Final Fantasy XIV a few months ago. Every few minutes, (this ranges from 3 mins- 5mins to 20mins) after having logged in to the game, I receive a "13001 Error occurred during the connection to lobby server." error, or a "300002 Error occurred due to timeout." error.
I have almost no lag while playing the game. I can play with full graphic settings with no problems. But, if you could consider it, there is some sort of unstable connection between the FFXIV server and me for some reason. This is because I frequently find myself getting r0ed. As in the connection status goes into red and 0. Then, most of the time, I error out. But this is annoying because such a thing never happens with ANY other online game.
I have tried resetting my Net connection, including unplugging the wire(which is directly connected to my computer, I use a University Network) and replugging it no effect. I can successfully play games such as Aion, Runescape and any other Online game without being disconnected even once during my session. Yet, due to this problem, the game is almost unplayable for me, especially due to the fact that the bulk of the content is instance related, I either get a failed leve, get kicked out of the party and with it the behest or have to redo a story quest instance all over again just because I have been disconnected.
Steps:
1. Experienced a error/disconnection from the FFXIV server even when my internet is stable and connected while playing FINAL FANTASY XIV.
2. Attempted to log back in immediately after the game crash by restarting the game.
3. Either
A. Received one of the following errors about 3 minutes after I attempted to log in.
==============================
13001 error
No response from server.
Connection timed out.
==============================
and
==============================
30002 error
No response from server.
Connection timed out.
==============================
(Please note that this is how the error message looks like, there are a lot more numbers within brackets. I have not checked but they seem to change. I will post them if requested.)
OR
B. Was able to log back into the game and after 5-15 mins got either one of the above errors.
4. This has been happening without fail for the past few months and is indeed very frustating. It has NEVER stopped happening, there is absolutely no period when I have been able to log on without being errored out for more than 30-35 mins max.
5. The game never crashes, but I always get one of these errors, almost always when I'm about to start or am doing a behest or a Guild Leve.
Date & Time: Everyday, whatever the time.
Frequency: Always
Platform: PC
PC Manufacturer & Model Number: Custom compiled Computer
OS: Windows 7 Ultimate
Graphics Card: Radeon HD 6850
ISP: TATA
Type of Internet Connection: LAN Network
Any help will be greatly appreciated. I really really want to get to the higher levels >_<.
Thanks in advance!
Get disconnected from the server while playing the game and at times while logging in
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03-08-2011, 11:36 PMKewldudeGet disconnected from the server while playing the game and at times while logging in
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03-08-2011, 11:47 PMLebannen
I've got the same problem. Also when playing in fullscreen trying too acces my start menu ecuals in the game closing out.
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03-09-2011, 09:12 AMGrit
I would recommend forwarding some ports on your router, but since you're using your University's connection you probably can't do that. Coincidentally, I've heard of a lot of people having problems when using a school network.
This is a very common issue.. you just don't hear about it as much anymore since a lot of people gave up and quit. Usually it starts happening after an update, or after an improper disconnect.. and then it just never goes away.
I found this ZAM thread that would probably be worth reading through.
http://ffxiv.zam.com/forum.html?foru...5461089&page=1 -
03-09-2011, 10:57 AMVanguard319
I've been having this problem too, I was beginning to think it might be partially my router that was causing the problem, as my browser would sometimes go dead as well, it still doesn't explain why it takes forever to log back in though. Also, I wouldn't mind trying to open ports in my router, especially since my .NAT settings are at a moderate setting,
but I have absolutely no idea how to do this as my modem/router was set up by my ISP. -
03-09-2011, 02:00 PMGritIf it takes 3-5 minutes to log back in after a disconnect, that's because your connection to the server takes that long to be completely purged. It won't let you log-in twice.Quote:
Originally Posted by Vanguard319
This site might help you with port forwarding:
http://portforward.com/
Make sure you hit "Skip this ad" in the top right corner if your page isn't showing up. These are supposedly the ports you're supposed to forward for FFXIV.
TCP 54992-55551
UDP 55296-55551
TCP 80
TCP 443 -
03-09-2011, 08:44 PMKewldude
So, I can't port forward, but then why is this problem only occuring with FFXIV? As i said, my friend was logged on to Aion from my computer using the same connection for over two hours, without a single disconnect or error. This is getting freaking pathetic and very annoying. I even got TWICE in just 5 - 10 mins today! Why isn't square doing something about this? I have submitted a suggestion and I'll even post this in the bugs section. But seriously, I'm now more concerned about being able to just LOG IN to FFXIV and currently don't even care about the new content. I just want to able to be logged in for more than 30 mins!
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03-09-2011, 10:32 PMNeoEarth
I have the same problem and added a post in the bug forum.
It drives me crazy!!!!
I am on my personal network and the behavior is so...
1. 100% of the time it bombs within a few minutes of logging in for the first time
2. Drops 2-3 times in a 2 hours session
3. And for whatever reason around 11PM EST it tends to drop. Like clockwork.
SQUEENIX, WHAT IS THIS DAMN 30002 ERROR!!!!!!! -
03-10-2011, 12:52 AMGrit
30002 is just a general error for losing your connection to the server. There are hundreds of things that could cause it.
One of the issues is that if you drop only a few packets, the game will disconnect you. Whereas other games compensate for loss of packets much better. If you get disconnected only at certain times of the day, I would monitor your own connection for packet loss. Run tests on pingtest.net and see if anything is fluctuating around that time. It could be an ISP issue, but the game would still be partly to blame.
If you're in a wireless network there are even more variables to consider. If that is the case, I recommend posting your information like the OP. -
03-10-2011, 01:25 AMKewldudeOkay, but what about me? I'm on a Shared University LAN Network. It seems that a number of people are also having these problems whenever they have a shared network. So, why is FFXIV being so picky with users that have shared networks??Quote:
Originally Posted by Grit
And as you said, why is it that only FFXIV can't compensate well enough for packet loss?
Do you have any suggestions which could perhaps enable me to reduce my packet loss? Not that it is going to be easy with a LAN connection where everything else works just fine >_>
Thanks -
03-10-2011, 05:18 AMNadeu
Kewldude,
We’re sorry for the problems you are experiencing trying to play FINAL FANTASY XIV, and we’d like to try to help you resolve it. We have a number of troubleshooting articles available on the SQUARE ENIX Support Center for connectivity issues. We’d like you to start by running through the troubleshooting and resolution steps provided in the below Knowledge Base article.
The Knowledge Base article can be found at this link:
What do I do if I’m experiencing connectivity issues? -
03-10-2011, 05:20 AMGrit
To be honest, other than reading through the Knowledge Base article and that ZAM thread I posted earlier, I don't have many other ideas for you. I don't have a whole lot of experience in dealing with school networks.. and you are limited in the number of ways you can troubleshoot problems with that type of network. If you can get in touch with your IT people they might have some ideas, but I highly doubt it.
The problem is obviously something that is more or less specific to FFXIV.. but you should still run a long series of tests at pingtest.net to see how stable your connection is. -
03-10-2011, 06:30 AMRisaCooper
I was having trouble with this too when I was at school. Now that I'm at home though I'm having no trouble at all. Maybe it does have something to do with the schools + Server stuff? I'm not sure but I've been having issues with this since the patch in Jan?
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03-10-2011, 01:30 PMKewldudeQuote:
Originally Posted by Nadeu
http://www.pingtest.net/result/36499055.png
K, i have no packet loss at the very least, and no matter what, as I've said again and again, EVERYTHING ELSE works just fine, including all online games and applications.
I've also tried what I can, considering that this is a University connection I'm using, as Grit said above and there's a limit to what I can do about the things given in the Knowledge base article.
So, Square Enix, what else can I do? I really want to play your game, but all this is making it very difficult for me. -
03-10-2011, 08:34 PMUmoIDK if SE can do anything about this, but I'm trying to figure out how could they help you if you can't meet the requirements to play the game due to your connection and don't have the rights to change things...Quote:
Originally Posted by Kewldude
To be honest, I think that things won't change for you... Good luck anyway, sometimes the clouds wear off and you can see the sun :)
/cheer
PD: Sorry for my stupid written English, it's not my mother language... I'll be fixing this sentence @ my signature sooner or later :D -
03-11-2011, 06:19 AMKewldudeWonderful >_> But if this is the kind of 'Support' I'm going to get, I'm definitely disappointed Square Enix. I want to play your game, I bought it and still play it for that very reason. But why can't you please take a look into it? I've already said that I can't do much with the Solutions given in the Knowledge Base article, so why don't I get some sort of response for this different or 'special' case?Quote:
Originally Posted by Umo
I'd really appreciate it as a player if you could do something about it -
03-12-2011, 11:20 AMNadeu
Kewldude,
Unfortunately if the connection you are using is blocking, dropping, or otherwise interfere with your connection for FINAL FANTASY XIV, there’s not much we can do to fix the problem from our end, since the problem lies in your internet connection.
We can only recommend that you contact the IT Department of your University to see if they are performing any sort of network security services that would block or interfere with your communications ports. -
03-13-2011, 02:58 AMKewldudeWell, I went home to experiment and guess what I didn't get disconnected even once throughout the six hours that i left it on during the night. This is wonderful news to me, as it means that I'm not doing something wrong.Quote:
Originally Posted by Nadeu
Also, I noticed that the moment I started utorrent or DLing with it, it would immediately disconnect me from the server.
Fine, according to you, there might be some netowrk security up, which there is definitely of some sort, which is why, I'd appreciate it if you could help me some more by getting into the specifics.
I'd like to know if I need to open certain ports or ask my IT people to do something specific. Details will be great!
Also, for the same reason, I com back to something you still cannot explain, why can I log in to Aion and stay like that without being DCed whereas it isn't the same for FFXIV. Could it be perhaps be because someone has similarly opened the ports for it or something?
I'd really love for some more info on this, especially because I stay at University and am only at home during some weekends.
Oh well, I'm gonna make sure to lvl up as much as I can during my week of holidays ^_^
Thanks in advance Nadeu! ~_^ -
03-13-2011, 04:30 AMGrit
If I read that correctly, you say you only get disconnected from the FFXIV server while you're downloading torrents?..
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03-13-2011, 06:03 AMZenaku
Does your internet get use by everyone on your University? If it does then there too much load then you get D/c from FFXIV because of packet lost. When i have a uttorrent up i try and put it on the lowest download speed and find the right spot so i can still download and not lag but never get d/c from ffxiv do to internet problems.
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03-13-2011, 02:30 PMtymora
If you are torrenting while playing, no sympathies for you there - do your downloads while sleeping?
Regarding Aion, Aion servers are region based so tends to be closer to you. FF servers are all in Japan.
And were you on Aion during open beta? Connection was so bad it was unplayable -> Turned out an ISP (forgot which) was filtering out traffic to their servers on the east coast.
Unless the issue lies with SE's data center and the ISP they use, I highly doubt they can do anything for you.
That said, I also encounter these errors from time to time. Never seen it on FFXI but luckily for me, it is rare enough that it doesn't interfere with my gameplay. Usually happen during log-in but re-trying will get past the issue. -
03-13-2011, 02:31 PMKewldudeYes, it does indeed get used by a LOT of people in my university.Quote:
Originally Posted by Zenaku
yeah, that was something i read on another forum and tried myself at home, where i have a stable connection.Quote:
Originally Posted by Grit
At college/uni it doesn't matter, since i can't really control who is using torrents and who isn't, apart from other large amounts of internet usage anyway. -
03-13-2011, 02:43 PMtymora
http://www.mydigitallife.info/2009/0...-registry-key/
Can see if this helps. Alternatively, your network administrator may be the one limiting the number of open connections router side - To allow everyone a chance to use the network and to prevent p2p apps from overloading the network. -
03-13-2011, 02:59 PMKewldudeIt's just something I tried that I read on another thread, but at college, even if I don't have my torrents on, it doesn't mean that others aren't using it or dling.Quote:
Originally Posted by tymora
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03-27-2011, 01:13 PMLongshotAlbion
I had this happen just a few minutes ago. I was in a leve and got R/O'd at 0. This was the first time this has happened to me in months. It used to happen every night right around 1030pm/1100pm. I could never stay connected, it was an every night thing and it was getting very annoying. I did everything I was told to do. Port forwarding, testing my connection, etc. Nothing seemed to work. However, after Yoshi took over, things got better. I stopped being disconnected and I could now leave my game on all night with my bazaar up and repairs getting taken care of and wouldnt be d/c'd when I got up in the morning. This is the first time i've logged in since the shutdown. I hope this isnt something thats going to continue. I guess only time will tell. I dont want to go through another few months of this.