PC restart after a few minutes ingame

Hello. Yesterday I bought a new pc. And I have the problem that the computer turns off by himself after a few minutes in FF and then restart.
I logg in, wait 2 minutes, the screen get black and then comes the restart.
I update all the drivers, the new nvidia beta driver too, but the problem is still there.
Someone else have this problem or does anyone know a solution?

Here the data of my PC:
Windows 8 64bit
Intel® Core™ i7-4770 (3,4 GHz, 8 MB Cache)
Intel® Z87 Chipset
8 GB DDR3 RAM
NVIDIA GeForce GTX 660 (1,5 GB GDDR5)

That sounds like an overheating problem to me. Is everything free and clear? Are you overclocking anything? Is the fan on your video card operational (maybe you got a lemon)?

*Edit*
If none of the above are a problem, try rolling your drivers back to the last stable version (as opposed to a beta version).

So I have not done much on the PC. Only update the drivers and install final fantasy. like I said, it's a brand new pc that I bought yesterday. Everything is free and clear and I have nothing overclocked.

Try installing the last stable drivers for your video card then. Beta drivers aren't fully stable yet (that's why they're still in beta). It's no guarantee, but it may fix the problem.

You can check your crash logs as well to see what is causing it. Here are some directions:
http://www.digitalmastersmag.com/mag...-on-windows-8/

Ok uninstall the beta driver and install the latest driver for my video card. But the pc still restart when I start FF.
And in the crashlog the following errors are displayed... i try to translate it from my language in english:

"The system has rebooted without cleanly shutting it down properly. This error can occur if the system stopped responding, crashed, or lost power unexpectedly."

"The system has been shut down unexpectedly at 23:30:47 on 09 10 2013."

"The driver \Driver\WudfRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&1&STORAGE#VOLUME#."

"Through the permission settings for "Application Specific" the user "*****" (SID: S-1-5-21-2185549261-3798726918-1847232002-1001) at the address "localhost (Using LRPC)" no authorization of the type "Local Start" for the COM Server application with CLSID
{7022A3B3-D004-4F52-AF11-E9E987FEE25F}
* and APPID
{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}
* in the application container "not available" (SID: Not available) granted. The security permission can be modified using the Component Services administrative tool. "

"Program mmc.exe, version 6.2.9200.16496 can not be run on Windows and was closed. Verify the problem history in the Action Center control panel to search for information about the problem.
* Process ID: 73c
* Start time: 01cec53666140d15
* End time: 8
* Application Path: C: \ windows \ system32 \ mmc.exe
* Report ID: d85a0f27-11E3-3129-be83-78e3b5c1d9d0
* Full name of the defective package:
* Application ID, which is relative to the defective package: "


And thanks for the help^^

What do you have your settings at?

I've had the same problem, where my PC would restart itself but only in FFXIV. I had my graphics set to maximum except for shadows, which I lowered a bit because it caused a little bit of lag in the Shroud, then I tried lowering them all the way but that seemed to just delay the problem. I know it sounds weird and totally backwards, but if I set my graphics to maximum and don't adjust anything (leaving shadows maxed, as well) I don't reset outside of dungeons. Inside of dungeons on max, however, I still reset but if I turn everything down all the way I don't have a problem. I tried literally everything I could think of short of buying new hardware and this is the only thing that worked, as little sense as that makes.

Forgot to add that before I maxed my settings I would restart anywhere from as soon as I logged in to every 20 minutes or so. Since I maxed my settings I've gone a couple of days without an incident.

I try it with high, middle and low settings. But allways the same result.

mmc.exe is the Microsoft Management Console, and it is rather important. It was causing snap-in crashes on Windows 8 prior to Windows 8 and Server 2012 cumulative update 2795944. Make sure that your system is entirely up-to-date through the windows update utility (just search for it in the swipe bar).

You can open services.msc (just type it into search) and scroll through until you get to Windows Driver Foundation. Make sure that this is set to automatic. If it is, proceed, if it isn't switch it to automatic, and reboot.

If that doesn't work:
a. Open Control panel.

b. Click on Troubleshooting.

c. Click View all on the left pane of the screen.

d. In the list of options, click on System Maintenance.

e. Click Next and follow the on-screen instructions.


That driver that is failing to load (WudfRd) is usually related to an error produced by USB devices so make sure that any of them have the latest non-beta drivers as well. More often than not, that one can just be ignored. I suspect that the mmc.exe error is your problem.

Ok i have done all the updates that have been found over the windows-updater. The thing with the System Maintenance I have done too and it tells me that all is well and that changes or updating is not necessary.
Then I tried again to start final fantasy but its the same as before. Restart after a few minutes.

And the crashlog only say that the system has rebooted without cleanly shutting it down properly and the system has been shut down unexpectedly.

I'm pretty much out of ideas... Computers are just a hobby of mine, but I have some friends who work in IT. I'll consult them and get back to you.

Thank you so much. I hope your friends know what i can do. :(

You're quite welcome. :)


First suggestion:
"Chipset Driver is not the right one or HDD is dying."
Since it's brand new, it is doubtfully the latter. Go to the website of the company who manufactured your motherboard and get the latest non-beta drivers for your chipset, and we'll go from there. That being said, the HDD could be faulty.

It sounds like an overheating issue. Not all PC's are made for gaming and will suffer heat issues when playing games. Even with all new parts a stock heatsink will not cool down an i7 enough when playing games.

I recommend monitoring your CPU, and GPU temps with something like Speed Fan. Your computer will normaly shut itself down when CPU temps go above 85c.. But really anything above 70c should be treated as a problem that needs fixing.

Next response:

"Yeah either that or RAM, tell him to grab a copy of UBCD and run memtest and sea tools, that will tell him for sure."
"Although he's going to have to change his disk from AHCI to IDE/Compatibility Mode."

Third response:

"If he only bought it a day ago honestly I'd say just bring it back and exchange it. If the issues persist with a new one (if its the same config) then we could troubleshoot it further."

Not as helpful, but perhaps considerably less of a headache.

So... Next day, next try. The chipset driver is the latest, same as before, restart.

Now i had loaded Speed Fan and tested it. Alle the values, CPU etc, are low. Temp1 and Temp 2 are on 27-31c. HD3 is under 30c, too. CPU is constant on 14c. Sometimes it goes a little bit higher but not over 20c. All others are 0c.
The only value that goes higher and higher is the GPU. Test it three times and it allways restart the pc when GPU is on 102c oder 103c.
I do nothing ingame when i check the values. Only stand in Uldah and do nothing.
Then i try to run the FF-Benchmark and it was the same, shut down at 103c.

Quote:

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Originally Posted by Jeserbiel

So... Next day, next try. The chipset driver is the latest, same as before, restart.

Now i had loaded Speed Fan and tested it. Alle the values, CPU etc, are low. Temp1 and Temp 2 are on 27-31c. HD3 is under 30c, too. CPU is constant on 14c. Sometimes it goes a little bit higher but not over 20c. All others are 0c.
The only value that goes higher and higher is the GPU. Test it three times and it allways restart the pc when GPU is on 102c oder 103c.
I do nothing ingame when i check the values. Only stand in Uldah and do nothing.
Then i try to run the FF-Benchmark and it was the same, shut down at 103c.

---

And therein lies the problem. The GPU is your video card.
This sounds exactly like a stuck/blocked fan (if the power for the Video Card's fan is even connected!), or possibly an incorrectly mounted heatsink.

Since this is a new PC I'd lean slightly more towards the power cable for the GPU fan not being connected properly. (Inside the case the Graphics Card will have a seperate lead running from it - on older cards this lead can be quite thin and plugs into a riser on the motherboard, on newer cards it's usually a thicker cable that runs directly from the computer's Power Supply Unit)

Step 1. Take the side of the PC off, look at the fan on the Graphics Card.
Step 2. Turn on the PC. Does the fan rotate? Is there air blowing out of it?
Step 3. If the fan doesn't rotate, look closely at the card and see if there's a loose cable or empty socket for a power cable on it. If so, turn OFF the PC, unplug it at the wall and then connect up the proper cable to the Graphics Card.
Step 4. If the fan DOES rotate, or there's a cable already properly connected and no free power lead sockets - return the PC. You either have a bad graphics card/power cable (if the fan doesn't work) or the GPU heatsink isn't mounted on the card correctly (if the fan DOES work but isn't transferring heat properly away from the GPU).

EDIT:
THIS is the top view of your Geforce 660 Card. Note the connection with 6 holes on the far right. This is where the extra power cable should plug in... although that Graphics Card is quite beefy and I'd be surprised if it ran at all without the extra power lead being plugged in. THIS is the underside view of the same card. Note the small white connector on the far right under the fan - this connection should also be checked (and possibly unplugged + reseated if the fan isn't working). Hope that helps :)

Thanks to all for the great help :)
I have just brought the PC back to the shop where i bought it and then they gave me a new pc of the same model.

I install all drivers etc and run the FF-Benchmark. The PC did not restart.

Then I tested again with SpeedFan. I logged in in Final Fantasy an went to MorDhona. Now I stand there for 15 minutes and the PC not restart. :)

SpeedFan now tell me that the GPU have 45C-53C since I'm in MorDhona. I think thats ok now? Not like the 103C at the other PC. Or is it still to high? But I don't think so.

Tomorrow I will test it in a Dungeon and tell you how it work. But i think with the new PC all is fine. It realy looks like that the fan of the videocard in the other PC was broken or something. :(

EDIT:
Test it at the DD-Fate in Thanalan and the GPU have 50-58C. Should be all good now^^

Quote:

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Originally Posted by Jeserbiel

Thanks to all for the great help :)
I have just brought the PC back to the shop where i bought it and then they gave me a new pc of the same model.

I install all drivers etc and run the FF-Benchmark. The PC did not restart.

Then I tested again with SpeedFan. I logged in in Final Fantasy an went to MorDhona. Now I stand there for 15 minutes and the PC not restart. :)

SpeedFan now tell me that the GPU have 45C-53C since I'm in MorDhona. I think thats ok now? Not like the 103C at the other PC. Or is it still to high? But I don't think so.

Tomorrow I will test it in a Dungeon and tell you how it work. But i think with the new PC all is fine. It realy looks like that the fan of the videocard in the other PC was broken or something. :(

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Yes.. That is much much better. 102c will melt the inside of your computer.. :P Anything above 70c is above the danger zone.