My friend is getting an error 401 every time she tries to pay for her subscription. I've seen threads talking about the issue being for people out-of-country, but not one bringing it up for people within the supported area.
My friend lives in the US, they registered in the US, and they are trying to use credit/debit cards that are also registered in the US. This isn't an issue involving location, this is an issue involving their faulty global pay system. To have this problem, lock people out of their accounts for 30 days just from trying to pay for their subscription, then blame it on the players? That is COMPLETELY UNACCEPTABLE. SE needs to be fixing this issue right now.
The game is about to lose a large portion of players over a stupid payment error. You'd think they'd be doing everything they could to get people online and playing. Anyone experiencing this error should receive a free month of game time for having to deal with this, not a 30-day account lock. How mentally retarded are they at SE?
Error 401 when trying to pay. This is UNACCEPTABLE.
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10-08-2013, 09:15 AMRaxionError 401 when trying to pay. This is UNACCEPTABLE.
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10-08-2013, 09:20 AMgamesmart
So people should get free play time when they encounter an error? Yeah, no.
Although I didn't have this problem during payment, it's quite apparent, and if SE hasn't noticed it, there's something seriously wrong. However, fixes don't come at the snap of a finger, so at this point, I'll settle for holding my breath. -
10-08-2013, 10:07 AMMakoRaiju
US players got mulriple choices to go around that problem, sub with crysta or even get a gamecard.
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10-08-2013, 10:08 AMEstellios
It happens for people that are inside the country too. It happens for various reasons like the CC not liking the charges because I believe the company that does the actual charging is in the UK. You can get around it by buying Crysta with an Ultimate Game Card which you can buy online or at tons of places like Wal Mart and 7-11. My friend was having this issue but it worked with the game card.
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10-08-2013, 10:20 AMNebertcher
I subbed when it became available and didn't run into this problem. However, there are multiple people in my FC that are reporting this issue as well. Its looking like this is a massive and widespread problem - which doesn't seem to be location based.
What's worse they are also saying that they are being charged $1-2 when they try to pay (probably a way to verify the card).
Try subbing with a game card, unless you are also locked out from doing that? -
10-08-2013, 10:41 AMispanoThis is one thing that can happen. Having worked for a company that took CC payments for a subscription, there are many reasons a card can be declined or causes issues, and SE will never know the reason, or have any way to fix it. When a card gets denied/declined, they don't get told why. There could be an anti fraud system that declines cards based on certain criteria, again, even if you call CS, they won't know why. Sometimes the person's bank doesn't like the charge or where it's coming from, so you have to tell them to allow it, and many other possibilities. People are far to quick to put the blame solely on SE, and while it very well could be them, there's very many reasons where it might not be them. Also, don't try to say "the card works here or there fine" because that doesn't mean anything.Quote:
Originally Posted by Estellios
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10-08-2013, 10:44 AMLadyStardust
One of my friends had the exact same problem so he had to go get a pre paid card and it took it just fine. Try doing that. Or just buy Crysta.
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10-08-2013, 11:43 AMSixmpI don't want to appear rude or anything but why are YOU angry?Quote:
Originally Posted by Raxion
Your friend is having the problem not you.
There are problems with payment systems everyday it is not a rare thing.
I doubt SE actually have their own payment system that they actually make themselves so how can they personally fix it?
Has your friend tried to pay on a different PC if it is a PC account? Sometimes software on a PC can effect payment systems.
SE have provided multiple ways for people to pay. Get your friend to use one of those.
How do you know that SE are not doing everything they can do to resolve the issue?
I don't understand how is your friend locked out of their account for 30 days?
You know SE cannot talk to you about some body else's account don't you?
You must also know that throwing a fit on the forums will not resolve anything.
I doubt SE will lose even a tiny amount of people who have this problem because they will just go "awww shucks" and pick a different method.
Why would anybody deserve any kind of freebie for such a minor problem?
Do you know what the capital of Turkey is?
How many letters are in this post?
Are you still reading this?
If you are ... why? -
10-08-2013, 11:44 AMLamiaTrucido
I appreciate the caps use in the title, that's really going to make it get fixed faster.
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10-08-2013, 12:00 PMgamesmart...So you're saying that you wouldn't be angry if your friend got booted out of school because the school's systems wouldn't let him pay his fees?Quote:
Originally Posted by Sixmp
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10-08-2013, 12:19 PMHobo
My friend in Taiwan was having an issue with payment on his account. I thought this might be a location based issue (He's in TW paying with a credit card from the United States) so I paid his account with his credit card from my location within the US. He was able to log into his account right after I processed the payment on his account on his behalf.
We were both using the Chrome so I think it's not be a browser issue. -
10-09-2013, 12:38 AMRaxion1. If you knew what having friends was like, you'd be upset that they couldn't play with you too.Quote:
Originally Posted by Sixmp
2. She's been using the same laptop, from the same location, ever since purchasing the game.
3. She's tried direct pay, buying crysta, and going through ultimatepay, with THREE different cards. She didn't just hit one bump and cry that the world was ending.
4. This is far from a minor problem. People are getting charged a dollar every time they attempt to pay for their subscription, even if it fails. People are also getting locked out of their account for 30 days if they make too many payment attempts. So not only can they not play or pay for their sub, they're also getting charged to try and pay for it, and getting screwed for a month at the same time. I'd hate to see your definition of "major". -
10-09-2013, 12:58 AMKewhiYou're comparing the educational expulsion of an individual to that of one not being able to play a video game? I can certainly see where your priorities in life truly lie.Quote:
Originally Posted by gamesmart
Now to the OP: I would have your friend contact customer support. After verifying account ownership, they may likely be able to lift this "supposed" 30 day restriction & take a payment method over the phone. Companies have issues with their billing systems all the time, but there is always a resolution to these problems. However, it is unlikely that a public outcry on the forums is one of them. Not to mention that you're on the wrong forums for such an issue.
http://forum.square-enix.com/ffxiv/f...hnical-Support -
10-09-2013, 12:59 AMSixmpNo, because being angry wouldn't have any effect on the situation.Quote:
Originally Posted by gamesmart
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10-09-2013, 01:05 AMSixmpI have plenty of friends thank you.Quote:
Originally Posted by Raxion
Well tell her try a different laptop or pc. Which was the point of the question. As in could be a problem with software causing a conflict with the browser. like for instance she has an antivirus that prevents her credit card info going to unknown websites she would get a 401 error for ever. until she either told the antivirus about the webpage (adding it to a list) or she shut down her antivirus.
A major problem to me would be something like someone collapsing and needing to be rushed to hospital or maybe i am about to lose my house. -
10-09-2013, 01:21 AMRaxionShe's trying something tonight that we saw in another thread about the same issue. She has to wait 24 hours from her last attempt to ensure she won't get the 30-day ban. Apparently if you don't have a card registered to your account, you'll end up getting the 401 error. I can't really say if this is true or not, as I don't remember registering my card to my account. If this doesn't work, she just won't have any available way to pay for the game.Quote:
Originally Posted by Sixmp
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10-09-2013, 01:25 AMashikenshin
If you are in the EU or US and you had this error and you attempted several times it is best to try with crysta. Buy the ultimatePay card and if it still doesn't let you enter the code call the customer service from ultimatePay, they are A THOUSAND TIMES BETTER THAN SE with their customer service. They will see that you tried to use the ultimatePay card with final fantasy xiv crysta and add it to your account.
This error happens when you are not in the location of the credit card or trying to pay 90-180 days with a new account. It is better to start with 30 days base service so that they have a record of you. -
10-09-2013, 01:27 AMArriverderci
Welp, I'm back because I JUST re-subbed like 5 mins ago with my Debit.
It's weird people are having problems like this all across the board.
SE really needs to address some things, some of the dang time.
Edit: @ Ashikenshin: Yeah I did the 30 days so that might be it. -
10-09-2013, 01:36 AMfixitman
I had issues with error 401, and it turned out a website script was being blocked by my browser. That was unacceptable behavior, but had nothing to do with Square-Enix.... I just turned off my security long enough to make the purchase, then turned the security back on after. It was a simple fix that, once again, had nothing to do with Square-Enix.
Yes, I was very angry with SE when it happened... especially considering they were useless in helping me. Once I figured out what the real issue was, I felt like the biggest dummy in the world. It happened twice, a couple weeks apart.... and I forgot about the fix the second time LOL
The moral here is- There is no way SE can fix an issue that has nothing to do with their server. Your browser could very well be the issue, and that has nothing to do with SE.
Edit: 401 will occur with a warning about repeated attempts blocking you, if the card service they use is blocked by your browser. In my case, I got the same warning, etc, but neither my bank, nor SE could see any type of transaction. -
10-09-2013, 01:37 AMJesseS
Why not just use paypal / crysta and play the game now instead of screwing around with the credit card system? All you're doing is crying in a public place and it will in no way help your outcome.
Quote:
Originally Posted by Sixmp
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10-09-2013, 01:40 AMMega_Man_USame here. I even opened a thread here, it was just a few days ago.Quote:
Originally Posted by fixitman
It ended up being resolved by using the browser in my phone, of all things. I felt really stupid. -
10-09-2013, 01:42 AMashikenshinpaypal sucks when you have already a lock on your account. SE will refuse your payment.Quote:
Originally Posted by JesseS
crysta is the best way. If you have no crysta option in your country then make sure your credit card address (if you are in Guam and your credit card is from united states you wont be able to pay) is the same as your current location. Also if your account is new, don't do the 60-180 days recurring payment! do the 30 days starter. Your account will be locked for 24 hours.
My country doesn't accept crysta, so I was afraid this would happen to me so I researched every response and contacted SE CS for questions about why this might be happening. -
10-09-2013, 02:07 AMZantetsukenSorry to nitpick, but I hate the (mis)use of the term "unacceptable". If it was truly "unacceptable" (to you), then you wouldn't accept it (that is, you'd quit).Quote:
Originally Posted by Raxion
But you're here, so you obviously accept it -- to a degree.
Oh, and the demand for a free month is blatant entitlement mentality. It's like demanding a free week of admission from Disneyland because a single bike-path leading to the park was blocked by a fallen tree or closed for repairs.
It's in SE's best interest to get things fixed asap and I'm sure they will. But QQing and demanding stuff just because ONE payment method has been problematic is a little childish. Try another method, there are many.
Don't worry, the game will still be here when you or SE gets it all sorted out. -
10-09-2013, 02:14 AMRaxion1. It's nothing like that. Not even a little bit. A closer analogy would be; demanding a free week at Disneyland, because the park was closed on the week you paid to go. At the same time, Disneyland still charges you for the tickets, then throws you out the door and bans you from coming back for a month.Quote:
Originally Posted by Zantetsuken
2. You obviously haven't read that she's tried three different methods, with three different cards. It wasn't just one hiccup. -
10-09-2013, 04:06 AMHaruka-Akemi
There something called crysta you know? And uses paypal btw
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10-09-2013, 04:09 AMhydralinsk
Today, where I live, it is pissing rain. It's also cold.
Who do I blame?
Square Enix.