I wrote a Support ticket at 7 Sept 2013, and today I just received a reply from them! 26 September 2013, Just for telling me that they couldn't help me and ask me to contact by chat and phone instead.
Oh really, I have to wait 19 days just to get this response? http://i.imgur.com/1aHTX.gif
I really disappointed with their Customer Services, probably one of the worst I have ever seen so far :(Quote:
Dear Customer,
Regarding your request for billing support. Please find your answer below.
Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you.
Chat Support <Toll Free>
To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent that will be able to assist you.
Phone Support
To contact our Phone Support Team, please use the phone number listed below.
For faster service when calling, please make sure you have the following information:
- Ticket Number (located in the subject of this email)
SQUARE ENIX Support Center: (310) 846 - 0345*
* Please note that this is not a toll-free number. If you would like to contact us toll-free, please use our chat service.
NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)
Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.
So I finally received reply on SE Support Center
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09-26-2013, 03:47 PMTherefSo I finally received reply on SE Support Center
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09-26-2013, 03:49 PMAlhanelem
before you go FUUUUUUUU WORST CS EXPERIENCE EVER, how about actually contacting them before jumping the gun, and how about telling us what your issue was so we can probably scold you for not going the right route through support in the first place?
I've never had a bad experience with CS. if you know how to correctly list your issue you will avoid long wait times, and if you are civil and polite with the CSRs, they will generally be able to help you. -
09-26-2013, 03:53 PMPerrythePlatypus
Ya, I'm loving the game, but the CS is really bad.
Look at the Gil spam... It scrolls by so fast sometimes you can barely click on the spammers name to blist.
Bots / map hackers floating around gathering nodes.
Open a ticket, good luck getting a answer.
It's quiet concerning actually. Is this how it's going to be? -
09-26-2013, 03:56 PMTherefIt's regarding billing issues I'm having, since it's personal I don't bother telling you guys about this....Quote:
Originally Posted by Alhanelem
my message was polite civil and straight to the point. http://i.imgur.com/vES32.gif -
09-26-2013, 04:00 PMWarlyx
use chat >< , way better in my years of FFXI i never used mail to contact SE support (because its slow as hell) , in chat u will have the answer in real time :P
what issue do u have? maybe we can help u out :) -
09-26-2013, 04:05 PMMolly_Millions
I waited for SE CS chat for 3 hours before I left on vacation. I never did get to speak to anyone... We'll see what happens when I'm back on US soil Monday.
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09-26-2013, 04:07 PMTherefAs far as I know, Billings are usually handled by using tickets. Because the guys over the live chat doesn't equipped with billing data of customers, like on web hosting provider I used everyday, their Live chat couldn't handle billing issues. So I went straight and wrote a support ticket. But it seems work reverse on SE?Quote:
Originally Posted by Warlyx
This one.
Quote:
PayPal Express CheckoutError
Close
PayPal Express Checkout has rejected your payment attempt. Please select another way to pay. We apologize for the inconvenience.
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09-26-2013, 04:16 PMAlhanelemYou can describe your billing issue without revealing any personal information. It's not rocket science.Quote:
Originally Posted by Theref
Perhaps you should just follow these instructions?Quote:
PayPal Express Checkout has rejected your payment attempt. Please select another way to pay. We apologize for the inconvenience.
Who these days doesn't have a cellphone, or a landline with unlimited long distance?Quote:
Considering they don't provide phone service within reasonable billing distance to all their customers, it's pretty ridiculous to force you to make contact this way. It should be possible to handle all inquires either through e-mail or live chat. Having to wait almost 3 weeks to be told to contact them through phone is an insult.
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09-26-2013, 04:17 PMMenubreaConsidering they don't provide phone service within reasonable billing distance to all their customers, it's pretty ridiculous to force you to make contact this way. It should be possible to handle all inquires either through e-mail or live chat. Having to wait almost 3 weeks to be told to contact them through phone is an insult.Quote:
Originally Posted by Alhanelem
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09-26-2013, 05:09 PMAwake
I've made a tciket the day i fucked up with linking my CE edition to a new account, first they told me that they can help me and that i can choose to get a refound or just a digital upgrade (since i had to buy another copy of the normal game in order to keep playing).I opted for the digital upgrade as i want this to be as hassel free as possible even if i lose money in the process...now after 1 month i got a reply that they cant help me cuz i havent bought the game on their offical store.I really think SE is taking the piss on customers like no other company.