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The only Customer Service available to us playing FFXIV is the General Square Enix Customer Service and that is not good enough at all, in fact, it is horrible because they can not relate or trained to relate to FFXIV.
I suggest having a Customer Service team dedicated to FFXIV will solve many problems.
This is the response I got, they didn't even taken in that I have already paid for the product and still waiting on it or that FFXIV is already released or that I am already a subscriber.
Dear Customer,
Regarding your request for accountsupport. Please find your answer below.
Thank you for your interest in FINAL FANTASY XIV - BEFORE METEOR - ORIGINAL SOUNDTRACK. As part of the initial print run, purchasers will receive a Wind-Up Dalamund minion. Please note that you will receive the Wind-Up Dalamud minion once FINAL FANTASY XIV: A Realm Reborn has launched. The bonus code must be redeemed by December 31, 2014. This soundtrack is a SQUARE ENIX Store Exclusive and can be purchased at store.na.square-enix.com while supplies last..
Thank you for contacting the SQUARE ENIX Support Center.
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For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.