No character or npc animation

When playing, my character can physically move, but there’s no animation. The character will simply stand there with her arms sticking out even while moving. The only part of my character that moves is the weapon, but it moves independently of the character. NPCs are the same way.

it started when i first ran the game, the settings made it choppy, so I adjusted them to run better. it now runs great, with the exception of the aforementioned bug.

I will upload a picture when I can because it’s hard to explain.

Also, some objects will not show up, only their shadows will.

Platform: windows
ISP:
Type of Internet Connection: dsl
Internet Connection Speed: 15mb/s
Date & Time: may 6, 2011
Frequency: always
Character Name: pokey madrid
Race: miqo’te
World: rabanastre
Class/Skill Rank: spearwoman/ 5
Physical Level: 3
Area and Coordinates: all areas
Party or Solo: solo

Steps:
1.contacted square enix support
2.re-installed the game
3.adjusted video and in game settings

Greetings, pokey!
Thank you for posting your concerns about the animation of your character and NPC's. I can understand how strange this seems, so I have made sure to submit your report to the development team. I recommend keeping an eye on this thread for any news about their findings. Thanks again for your report!

Hello pokey!

We're very sorry for the trouble this issue has caused you. Your report was reviewed by the developers, but unfortunately they believe that this is a Technical Issue, and not an in game bug. Even though you have all ready spoken with a Square Enix Support Center Representative, you may want to try contacting Technical Support again for further assistance with this issue. You can contact them at the Square Enix Support Center at http://support.na.square-enix.com. Live support is available from 9:00 am to 6:00 pm PDT. Thank you for your patience and understanding. We wish you all the best!