Connection issue?? delayed lag?

I am having a issue in game, where it looks like i am getting disconnected but i am still in game, i can move type, other people move, fight etc,

But when i cast, it casts but the skills don't work, if i carry on moving, then re log i go back to where i disconnected, some 1 in game said it is a temporary slowed connection,

Any idea how to fix this? i have turned down my firewall, disabled my virus checker and now lowered my graphics, and it is still happening,

My isp is BT, any information on this would be appreciated

Im getting the same problem and its getting to the point where its lagging out my wireless connection...

When it happens i have even just left the game run, and i don't get disconnected i just cant do anything, obviously i can move but that it, if i get attacked my health goes down and i just have to stand there n die cos no matter how far i run i still get hit

bump lol lol lol

Nice to know, i am paying for a unsupported game

Get in the line. We've made those kind of posts too, no reply from a mod or anything.
Wonder if they actually will ever reply to anything.

Quote:

Originally Posted by Enticed

Get in the line. We've made those kind of posts too, no reply from a mod or anything.
Wonder if they actually will ever reply to anything.

You're expecting a solution from the same people that placed the EUROPEAN servers in CANADA. I doubt whatever they did wrong can be fixed anytime soon...

I doubt most people will have the patience for that anyway so they might as well keep them there.

Quote:

Originally Posted by devo295

Nice to know, i am paying for a unsupported game

My thoughts too :/

Quote:

Originally Posted by SquareEnix Chat unSupport ROFL etc.

SEE Agent Michael: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Michael: I am having some issues at the moment, could you please explain the issue here?
You: sure
You: I move from AoE instantly, run a long way away, and still consistently get hit
SEE Agent Michael: I am afraid we do not do any ingame support here, you would need to contact a GM
You: and how would i do that?
SEE Agent Michael: In FFXIV?
You: in FFXIV ARR
SEE Agent Michael: In the game menu you will have a service desk option
SEE Agent Michael: There will be support links there.
You: I see a support desk option
You: is that it
SEE Agent Michael: Yes
You: okay, under that option I see a 'contact us' tab
You: i click it
You: and see 4 options
You: Report Harrasment, Report Cheating, Report a Bug and Leave a Suggestion - which option would I need to select?
SEE Agent Michael: If you feel the issue is a bug, then that option.
You: ok, It specifically states 'Please note we are unable to provide individual responses to reports' so how do I get to speak with someone about my problem in person?
SEE Agent Michael: If you are only reporting a bug it would be looked in to, if you need any gameplay advice you should check the forums.
You: well, over a week ago, I did follow this route and received what I presume was an automated respose, directing me toward the Technical Support sub forums. And...
You: I then posted about my problems there, and as yet have not received any 'support'
You: or any acknowledgement that any one from Square Enix has even read my post.
SEE Agent Michael: I am afraid there is not really much I can do.
You: So essentially I am feeling there is no support for the game currently nor for players experiencing an issue?
SEE Agent Michael: There would be ingame support, but it would take a while for bugs to be looked in to. We only handle support for the accounts here I am afraid.
SEE Agent Michael: you could try selecting one of the other ingame options to talk to a GM
You: Each one states 'Please note we are unable to provide individual responses to reports' so although you have stated 'There would be ingame support' I am unable to garner support with my problem.
You: Which brings me to a position where I must ask, how to go about seeking a refund for Collectors Edition on PS3, and Standard edition on PC which I bought and registered to my Square Enix account but currently are not fit for purpose.
SEE Agent Michael: Contact the retailer you purchased the game from I am afraid.
You: I have, and they state they are unable to accept opened software as returns
SEE Agent Michael: I am sorry about that, we can only offer refunds for games purchased from our store.
SEE Agent Michael: Issues with the game will be looked in to, unfortunately I do not have any other information at the moment.
You: So are you stating the retailer is responsible for refunding my money? Because I can print this conversation and take that too store if that is the case.
SEE Agent Michael: Yes, the retailer is responsible for this. The would then return the game to the distributor.
You: okay thank you for your time, I will print out this conversation and go back to my retailer.
SEE Agent Michael: Again I am sorry I could not help further.
SEE Agent Michael: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!

having the same issue as you devo. Connection is fine till I get into combat. I can usually cast 1 spell then everything becomes unresposive except movemnt just to be dc'd a few moments later with a deiconnected from server message and a 90k error.