Long story short -- got home from work, pressed the button and the number didn't pop, seems like the battery is dead. I would like to ask the forum if anyone encountered similar situation before I smash it with a hammer and seriously hurting myself.
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09-19-2013, 01:56 PMCousinjimmyHow do I exchange the battery in the physical security token?
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09-19-2013, 02:01 PMInosaska
You have to call them to fix it because they won't do it over the internet. You could try spamming it and see if a number comes up and remove it from the account yourself and then use the free application one that is on the site.
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09-19-2013, 02:08 PMTherefthis kind of token usually have very very long battery life. I had several tokens for my ebanking, been 3 years and they still spunky. Yours must be broken for some reason, the only way is to contact the supportQuote:
Originally Posted by Cousinjimmy
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09-19-2013, 02:39 PMInosaska
I think they should add a one time password for the physical tokens themselves too and not just for the smartphone app.
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09-19-2013, 03:04 PMDiraco
Allegedly, there's a low battery indicator on the lcd screen. Did you happen to notice anything besides digits on your token display before it died?