SE Support Team is ignoring tickets

So, I need to reset my secret Q&A so I can change my primary email address, which I will shortly lose access to.

I submitted ticket 2326542; and eventually the ticket was closed after someone copy-and-pasted in an article about how to reset your password. Clearly it was never read.

I submitted ticket 2624111; over a week later I got an email informing me that all tickets submitted prior to a certain date would be ignored because they were pretty sure the update fixed some of them.

I submitted ticket 2784316; it has been 7 days since it was answered with the boilerplate "you will receive a real answer within 48 hours" copy-and-paste text.

I submitted ticket 2845129 today, I don't expect it to be read either.

I have been having the same problem. I let my account expire and I will probably not renew it until I'm done being aggravated with their support

I don't think that they're ignoring tickets; the team just doesn't seem to know how to handle them properly due to them being ill informed as to what to do with them.

Same issues, bump this! this needs to get fixed!

I still have an open ticket from more than 30 days ago!

SE will not care at all, come on guys don't expect to much from them
- Chat support never work!
- Phone calls never work!
- Opening tickets for them to not read? <-- never work

what does it mean? its gonna be the worst Customer support company of the year beating EA! i will support to let the world know about how SE sucks so much
Still i love FFXIV ARR its a damn awesome game when it work.

Bump! please

I actually guessed the answer to my security question after ~15 minutes of trial and error, so I guess I'll never know: How many months does it take to get to the top of an SE support queue?