Standrad 1.0 users & Physical CE Bonus Code

Ok,so here's the problem,we, the 1.0 players (legacy & non-legacy), who bought the physical Collectors Edition, are having a problem with the Bonus content code (code is invlid,i'm from EU and therefore,the code it's from EU)
If any Moderator see this, please spare me the "Please upgrade to the digital collector's edition".
I'm not going to to spend 15 more euros just because,this CE already cost me 70 Euros.Since customer support went silent,i posted this problem in here,see if i have some luck (this is sad :I).

I have same problem. I am legacy, from EU. And physical CE code is "invalid".

Did you not use the code when you played 1.0?

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Originally Posted by Jacyn6945

Did you not use the code when you played 1.0?

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I think he means he had standard 1.0 and bought 2.0 collectors and basically wants to upgrade his standard account using the new 2.0 collectors version he bought.

Unfortunately SE don't seem to be letting that happen and there's a big thread of people with the same problem here:

http://forum.square-enix.com/ffxiv/t...al-CE-purchase

I haven't read every post in the thread, but I'm afraid it seems the general answer is "we gave 1.0 people the 2.0 game for free, you shouldn't have bought it. Use digital upgrade if you want CE" (not exact wording!)

Edit: 2.0 doesn't actually have a bonus content code, there's only the main game code. In 1.0 there was the game code and the bonus content codes which made it CE, in 2.0 they merged it all into the game codes which is why it won't work now.

Quote:

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Originally Posted by worldofneil

I think he means he had standard 1.0 and bought 2.0 collectors and basically wants to upgrade his standard account using the new 2.0 collectors version he bought.

Unfortunately SE don't seem to be letting that happen and there's a big thread of people with the same problem here:

http://forum.square-enix.com/ffxiv/t...al-CE-purchase

I haven't read every post in the thread, but I'm afraid it seems the general answer is "we gave 1.0 people the 2.0 game for free, you shouldn't have bought it. Use digital upgrade if you want CE" (not exact wording!)

Edit: 2.0 doesn't actually have a bonus content code, there's only the main game code. In 1.0 there was the game code and the bonus content codes which made it CE, in 2.0 they merged it all into the game codes which is why it won't work now.

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Yep, it is exactly what you just said.Also,if what you said about the 2.0 merged code is true, i'm actually pretty fucked up :/....i think i'll need to sell the code and buy the digital CE edition with the money earned u_u.

if you get invalid code on the serial number, please input the code in CAPS.
On the MogStation I had the same issue inputting after I entered the 1.0 code just before Beta 3.
Once I got my physical code, I had to input the code in CAPS, lowe case wasn't accepted.


EDIT: if it's the code for members.square-enix.com I was able to register the CE copy, I was unable to add the 1.0 though.
maybe that site can only have 1 of the two?

I should note that it's not limited to the CE bonus code; the regular pre-order bonus code doesn't work with 1.0 accounts either (which means I can't get my included 30 days).

This is a major oversight and should really be fixed ASAP. How many users with already-existing accounts would have bought the game only to find out the 30 days only applies to new accounts?

Quote:

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Originally Posted by DawnNoMoreRises

if you get invalid code on the serial number, please input the code in CAPS.
On the MogStation I had the same issue inputting after I entered the 1.0 code just before Beta 3.
Once I got my physical code, I had to input the code in CAPS, lowe case wasn't accepted.


EDIT: if it's the code for members.square-enix.com I was able to register the CE copy, I was unable to add the 1.0 though.
maybe that site can only have 1 of the two?

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I used CAPS alright, but the problem persist.About Square-Enix members code,i was able to register the game (no freaking sense)...things like this makes one get so frustrated..

Quote:

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Originally Posted by worldofneil

I haven't read every post in the thread, but I'm afraid it seems the general answer is "we gave 1.0 people the 2.0 game for free, you shouldn't have bought it. Use digital upgrade if you want CE" (not exact wording!)

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SE did in fact make it *clear that V1 CE users only qualified for a 'free' digital CE and that the boxed codes wouldn't work, though that was some time ago and posted in the old V1 forums IIRC, so no one who wasn't lurking in those would have seen it.


*I'm not criticising anyone who didn't see it BTW, just pointing out SE were very clear this was their intention all along. There was a lot of negative reaction but I don't recall ever seeing an SE post in reply.

Quote:

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Originally Posted by Kraggy

SE did in fact make it *clear that V1 CE users only qualified for a 'free' digital CE and that the boxed codes wouldn't work, though that was some time ago and posted in the old V1 forums IIRC, so no one who wasn't lurking in those would have seen it.


*I'm not criticising anyone who didn't see it BTW, just pointing out SE were very clear this was their intention all along. There was a lot of negative reaction but I don't recall ever seeing an SE post in reply.

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Uhmm... didn't 1.0 players only get a free normal edition of ARR? O_o'