Grand Company Promotion Issue

I just finished my requirements for my next promotion with my GC. However when I go to apply for the promotion I am told that I still have to do a trial. However I just finished the Darkhold trial. I even turned in the quest and everything. It is as if it just never happened. I cant even accept a second trial from the commander to see if doing another will help. I am a Chief Storm Sergeant currently. Has anyone else had this issue? If it matters, I achieved my current rank in 1.0. not sure if that matters or not.

We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. If you could please provide the following information, we will make sure that your report is looked into so we can try to resolve it.
*How far have you progressed through the main story?

You have to finish the main story. You'll receive a quest from your GC commander to go to Amdapor Keep once you do.

Ah, I am currently still working on the main story. That would most likely explain my inability to promote. I am currently on the quest "the curious case of giggity" if tht means anything.