Lost Character & gil & item

Character name: wayner chong
World:Tiamat
Class/Level:dragon/50lv
Area and coordinates: Coerthas Central Highland

http://forum.square-enix.com/ffxiv/t...58#post1216058

http://www.twitch.tv/wayneyiu/b/457712924

now i can not enter the game
Role does not exist on the server (1016)

i lost (all gil+item+job soul crystal)

I used any way with the customer service contact
However, the results obtained, but requires me to use bug report


This is surely not to be hacking
I was in the course of the game converting class / map
Lose all item

There you shirking responsibility in customer service

I asked my characters, all gil, all item and job soul crystal will back

http://i.imgur.com/UhHIeET.png

http://i.imgur.com/60NGdzJ.png

http://i.imgur.com/kYcOphd.jpg

http://i.imgur.com/S52cEea.png

Thank you for posting your concerns about your inability to access your character (and all their items). I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!