Still Waiting?

Hi, I put in a ticket last week (7 days almost) and still haven't gotten a response as to whether it was sorted or not.
Can I get a Moderator or something to see if it's anywhere near being fixed?

(Basically did the same as these guys)
"http://forum.square-enix.com/ffxiv/threads/69267-Lost-free-30-days-for-accidentally-registered-to-the-wrong-service-account/page745"

I've been waiting nearly as long. When you have some available time, you should try using chat/phone support if you can. Maybe it'll get responded too faster? That's my plan anyways. Good luck.

Just not sure what to use considering I'm a PS3 user. =(

I submitted a ticket about the 601 payment error over 9 days ago and still nothing. Chat support is useless as you only wait hours to be told that there are no agents. Phone support is always busy...I guess it would be too useful to have a waiting system in place.

*Sigh* what's the point of having a technical support thread if no moderator even responds? Also, I understand how popular the game has become...but why haven't they added more people to tackle online/over the phone support?

Quote:

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Originally Posted by Blood_of_Denial

*Sigh* what's the point of having a technical support thread if no moderator even responds? Also, I understand how popular the game has become...but why haven't they added more people to tackle online/over the phone support?

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If it helps, I saw a moderator respond to a "thank you" thread before he moved it to another forum from here. I haven't noticed a mod in any of the topics I've seen where there are actual issues being presented though.