Call started at 1:09pm, they picked up at around 4:14pm and ended at 4:20pm.
So after the incident I've had with my 2 service account issue, I finally got a hold of a representative and though I was expecting a rude guy over the phone, he seemed so calm and a bit overwhelmed as I apologized and told him my issue. I gave him my ticket number as well as my info to verify my account.
So once it was verified he asked me to hold on as he went ahead and fixed my issue on the spot. Didn't have to wait hours or days for them to fix my service account issue. He came back on the phone and said, "Alright miss, I have transferred your CE items from Service Account 2 to your Service Account 1 and everything is there" Although, I did confirm with him that if i have made a character on the Second Service Account, it would have been erased and not transferable.
But as he spoke the words I was sooooo waiting to happily hear we said our goodbyes as I thanked him gratefully. I went ahead and checked my mogstation to happily find everything was fixed! I was overwhelmed with joy as tears almost ran down my cheeks!
He has said a few things,
"Yea we have a high number of emails and tickets with the same issues and sometimes repeat tickets which overwhelms the traffic and makes us even work harder to get to the ones that really matter such as your issue"
"Yea, the best way to get issues resolved quickly is getting through contact support over the phone".
Btw, I am NA-PC Digital Collectors Edition customer and I have waited 4 days with an inactive account and 4 hours for a rep to finally pick up. I called 858-790-7529. And btw, do not send multiple tickets lol. I advise you, that is why it's harder for them to resolve issues. Once you get a hold of a rep, he's gonna ask for 1 ticket and that's either your "Wrong Service Account" Form ticket number or one of your more important ticket numbers you have sent unless you have multiple issues with your account.
But anyway, yes, my account is fixed and now prepared to continue leveling tomorrow morning!
Resolved: 4 hours of being on hold over the phone.
Printable View
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09-04-2013, 09:48 AMNareiaResolved: 4 hours of being on hold over the phone.
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09-04-2013, 09:56 AMGoromaia
Congratulations on getting it to work out! I knew you would :D
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09-04-2013, 09:59 AMNareiaThank you sooo much! I was really exaggerating my frustrations earlier and I truly did apologize to the representative. For him to help fix my issue only took less than 15 minutes. I'm a happy camper right now. Omgosh sooo relieved! Now to subscribe for 90 days! lol XDQuote:
Originally Posted by Goromaia
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09-04-2013, 10:01 AMPippinsMcgee
too bad there are a very large amount of people who can't afford to spend literally hundreds of dollars on a single phone call to get their game fixed.
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09-04-2013, 10:08 AMmr_wazzabii would just buy a second copy of the game, go into mogstaion and put in the code back into account 1 if that was the case. $40 is better than $100Quote:
Originally Posted by PippinsMcgee
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09-04-2013, 10:25 AMShiroHaato
I waited 6 hours and the guy told me my ticket was escalated and will be fixed eventually no time frame... Who in sweet jesus did you get? Can you give a reference number?
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09-04-2013, 10:51 AMArminusYou're a person! With a face, and a nose!Quote:
Originally Posted by Nareia
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09-04-2013, 11:04 AMPetiteMalFleur
I'm always as polite as possible to costumer service. I've even had them tell me I got better service because they don't mind having me in the phone. If you're rude they'll do whatever they can to just get you off and move on to the next person.
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09-04-2013, 11:06 AMArminusCostumer service, are those the people you talk to if your cosplay outfit needs technical support?Quote:
Originally Posted by PetiteMalFleur