How to cheat customers ...

I sent a ticket 5 days ago and the same day I received this message...

"This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt."

I'm still waiting for this so-called "Answer"...

Joke?

PS: I also received a notification about the name of my character to be offensive ... and that they would take due providences ... however, I have not received answers about my ticket ...
Then say it's harassment ...

Rumour has it they are closing tickets after 48hrs due to just how many they are getting opened, even if they aren't solved.

opening a ticket at this point is moot. there is no need for anyone to open a ticket about any login issues what so ever. They are aware of all the issues that we are all plagued with. they have already started the process to fix these issues they will be fixed on the 4th along with free game time. SO everyone just needs to stop opening tickest about login issues and just wait till after the 4th and see if the changes fix anything.

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Originally Posted by Condinho

PS: I also received a notification about the name of my character to be offensive ... and that they would take due providences ... however, I have not received answers about my ticket ...
Then say it's harassment ...

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Gee, how could "Moda Focker" be considered offensive by anyone?

What is wrong with some of you people, anyway? Raised by wolves?

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Originally Posted by Mailstrum

opening a ticket at this point is moot. there is no need for anyone to open a ticket about any login issues what so ever. They are aware of all the issues that we are all plagued with. they have already started the process to fix these issues they will be fixed on the 4th along with free game time. SO everyone just needs to stop opening tickest about login issues and just wait till after the 4th and see if the changes fix anything.

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you're an idiot. it is a different issue.

I Send a ticket because I acidentally added my cd key in "add new service account" instead of my currently account, now i have 2 accounts for the game showing in the Mog Station, my main account (Pre-Order) has inactive because this. I want to merge two account or send me a new FFXIV ARR Digital Right Retail Code.
snif snif

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Originally Posted by Elmo

Rumour has it they are closing tickets after 48hrs due to just how many they are getting opened, even if they aren't solved.

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You mean this?

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Dear Customer,

Due to the overwhelming volume in regards to the upcoming launch of FINAL FANTASY XIV: A Realm Reborn, we have been regretfully unable to respond to your request within the expected 48 hours. Because of this, your ticket has been closed in order to prioritize time-sensitive issues being reported during Early Access. If you have not yet found a self-resolution for your issue, we ask that you create another ticket after searching our Knowledge Base. Please also select the best category and sub-category pertaining to your issue for accurate delivery of your ticket.

We sincerely apologize this inconvenience and thank you for your understanding.

Thank you,
The SQUARE ENIX Support Center

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