Broken Main Story quest

ISP:
Comcast
Type of Internet Connection:
Cable Internet

Internet Connection Speed:
Standard Cable Speed

Date & Time:
Aug 29th around 3pm PST

Frequency:
Once-Can't continue the main quest

Character Name:
Tanky Tank

Race:
Race of your character when the issue occurred.
Roegadyn

World:
Goblin

Class/Level:
Gladiator ~15/16

Area and Coordinates:
I'm not sure about this other than it happened near the royal pramanade - where the cutscene is supposed to happen

Party or Solo:
Solo

NPC Name:
Can't interact, thats the problem!

Monster Name:
None

In-Game Time:
Don't know-was yesterday-thought the problem would fix itself

Steps:
Detailed steps on how the issue occurred.
Was completing "Duty, Honor, Country" - killed the masked man and the dragon-went back to my hometown to turn the quest in, opened the royal chamber, went inside, turned the quest in and then clicked on the door to go back outside. Then there's no NPC to talk to - nothing in the adventurers guild and nothing outside the door. I've checked all parts of the town and the regions outside-nothing.

PC SPECS
Intel Core i5-3570 @ 3.4
8gig ram
windows 8 - 64 bit
geforce gtx 650

There's a lot of us with the same problem. Add a reply onto this thread http://forum.square-enix.com/ffxiv/t...ease-post-here hopefully someone sees it and can help us quickly.

Sorry, forgot to include this

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Michael\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
SYSTEM_CPU Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/27/12 16:30:04 Ver: 06.06
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8144.383MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 9360.383MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.876GB SYSTEM_FREEDISC_SPACE 156.757GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 707.849GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 973.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.996 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.1422
SYSTEM_GRAPHICS_DRIVER_DATE 3/14/2013 10:53:06 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {2238BDEB-983D-461D-9D04-738CFDFEA4CE}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.9200.16496
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/8/2013 8:59:47 PM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {89FCDD64-BAC5-45C5-933D-F94A939058D1}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.9200.16496
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/8/2013 8:59:47 PM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {BCA9F8C1-A8B0-483B-8129-B794B40C2E87}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.9200.16496
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/8/2013 8:59:47 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {094EBB90-6BDF-11E2-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G400
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07527520-08C9-11E3-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0753ADA0-08C9-11E3-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV: A Realm Reborn
Broken Main Story quest - Mozilla Firefox


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 11 Plugin
AVG SafeGuard toolbar
DVD Shrink 3.2
Microsoft Office Enterprise 2007
EPSON Scan
Belkin USB Wireless Adapter
Microsoft Help Viewer 2.0
Mozilla Firefox 23.0.1 (x86 en-US)
Mozilla Maintenance Service
NVIDIA Stereoscopic 3D Driver
OpenAL
PCSX2 - Playstation 2 Emulator
PIXresizer
PowerISO
Project 64 version 2.0.0.14
µTorrent
VLC media player 2.0.5
Winamp
WinRAR archiver
Steam
Microsoft Visual Studio 2012 Preparation
Adobe AIR
Microsoft Visual C++ 2012 32bit Compilers - ENU Resources
Microsoft .NET Framework 4.5 SDK
Microsoft Visual Studio Team Foundation Server 2012 Team Explorer Language Pack - ENU
Microsoft Visual Studio Express 2012 for Windows Desktop
Microsoft Visual C++ 2012 x86 Debug Runtime - 11.0.50727
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual Studio Express 2012 for Windows Desktop - ENU
Windows Software Development Kit DirectX x86 Remote
Nero 7 Ultra Edition
Java 7 Update 25
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual Studio Ultimate 2012 XAML UI Designer enu Resources
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Entity Framework Designer for Visual Studio 2012 - enu
Microsoft Visual Studio 2012 Shell (Minimum) Resources
Hi-Rez Studios Authenticate and Update Service
Microsoft Chart Controls for Microsoft .NET Framework 3.5
Windows Software Development Kit for Windows Store Apps DirectX x86 Remote
Microsoft NuGet - Visual Studio Express 2012 for Windows Desktop
Java Auto Updater
Skype™ 6.3
Microsoft SQL Server Data Tools - enu (11.1.20828.01)
Belkin USB Wireless Adapter
Vegas Pro 9.0
Microsoft .NET Framework 4.5 Multi-Targeting Pack
Apple Application Support
Windows Software Development Kit
Microsoft SQL Server 2012 T-SQL Language Service
Microsoft Visual Studio Team Foundation Server 2012 Team Explorer
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106
Microsoft Visual C++ 2005 Redistributable
Apple Software Update
Microsoft Visual Studio 2012 Shell (Minimum)
Microsoft Visual Studio 2012 Shell (Minimum) Interop Assemblies
Microsoft Visual C++ 2005 Redistributable
NVIDIA PhysX
Microsoft Office Access MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Prerequisites for SSDT
Pando Media Booster
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2012 x86-x64 Compilers
Adobe Reader XI (11.0.03)
Microsoft Visual C++ 2012 Core Libraries
Guitar and Drum Trainer v4
Microsoft Visual Studio Ultimate 2012 XAML UI Designer Core
Microsoft .NET Framework 1.1
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
Windows Software Development Kit for Windows Store Apps
Microsoft SQL Server 2012 Management Objects
Microsoft Visual Studio Express 2012 for Windows Desktop - ENU
Microsoft System CLR Types for SQL Server 2012
Microsoft Visual Studio 2012 Tools for SQL Server Compact 4.0 SP1 ENU
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Games for Windows - LIVE Redistributable
Microsoft SQL Server Data Tools Build Utilities - enu (11.1.20828.01)
Microsoft SQL Server 2012 Data-Tier App Framework
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Help Viewer 2.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe 000024B4
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001890
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00002614
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000A48
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00000FB0
C:\Program Files (x86)\Steam\Steam.exe 00002410
C:\Program Files (x86)\iTunes\iTunesHelper.exe 00000DA8

Thank you for posting your concerns about being unable to find an NPC in order to complete the Duty, Honor, Country quest. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!