Account locked

I have been asked to register my account again. Now I DID NOT make a new account and register my pre-order code to that. My account on the moogle station says I have a registered pre-order code on my account but it says it is inactive. I have looked up my digital receipt and I only have 1 code to input that is 20 digits when I do so it is says it has already been registered of course I did that nearly 8 days ago.

I have checked my spam box and all deleted emails for another email with another 20 digit code and I got nothing. I have tried to talk to a Rep and have had my ticket shut down 4 times when I finally get to the front of the queue and have sent an email ticket and have received nothing back not even a confirmation email to my email box. I'm seriously at my wits end on how I can play this game that I bought and am now locked out of. I even went back to the SE digital store and looked up the available codes in the code checker section and it only has the single code. I can't even BUY TIME onto the account I already have.

Nearly 8 hours of frustration has led me to making a forum post on the matter out of desperation.

Someone, Anyone help.

I can second this. I'm having the same problem.

More people with said issue here.

Posted a fix for this (PC version).

It's just worse since NO one will give any support not any of the suggested sites like findmyorder.com or SE no one it's just dead silence I may just walk away from the game till the free month is up and hope the game resolves it's 10,000 issues.

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Originally Posted by Preada

Posted a fix for this (PC version).

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Ya I don't have an order number and the site says my credit card digits are incorrect so I tried to contact support because I can see my game code on that site and it is the one I already used so if it works for others awesome but it doesn't work for me since I don't have an order number never got one and they say my credit card is wrong which is odd since they charged it already.

That's bizarre. I assume you've made sure that the last 5 digits you entered are the ones from the card used to purchase the game.

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Originally Posted by Preada

That's bizarre. I assume you've made sure that the last 5 digits you entered are the ones from the card used to purchase the game.

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Yep the card they have charged for the game. It's just a weird limbo that would take someone from SE prolly 5 mins to correct but good luck making that happen. Even worse I've tried contacting findmyorder.com customer support and have not heard back from them in 17hours now.