Account locked

[Amunian]

I have been asked to register my account again. Now I DID NOT make a new account and register my pre-order code to that. My account on the moogle station says I have a registered pre-order code on my account but it says it is inactive. I have looked up my digital receipt and I only have 1 code to input that is 20 digits when I do so it is says it has already been registered of course I did that nearly 8 days ago.

I have checked my spam box and all deleted emails for another email with another 20 digit code and I got nothing. I have tried to talk to a Rep and have had my ticket shut down 4 times when I finally get to the front of the queue and have sent an email ticket and have received nothing back not even a confirmation email to my email box. I'm seriously at my wits end on how I can play this game that I bought and am now locked out of. I even went back to the SE digital store and looked up the available codes in the code checker section and it only has the single code. I can't even BUY TIME onto the account I already have.

Nearly 8 hours of frustration has led me to making a forum post on the matter out of desperation.

Someone, Anyone help.

[Kafkaesque]

I can second this. I'm having the same problem.

[Preada]

More people with said issue here.

[Preada]

Posted a fix for this (PC version).

[Amunian]

It's just worse since NO one will give any support not any of the suggested sites like findmyorder.com or SE no one it's just dead silence I may just walk away from the game till the free month is up and hope the game resolves it's 10,000 issues.

[Amunian]

Posted a fix for this (PC version).

Ya I don't have an order number and the site says my credit card digits are incorrect so I tried to contact support because I can see my game code on that site and it is the one I already used so if it works for others awesome but it doesn't work for me since I don't have an order number never got one and they say my credit card is wrong which is odd since they charged it already.

[Preada]

That's bizarre. I assume you've made sure that the last 5 digits you entered are the ones from the card used to purchase the game.

[Amunian]

That's bizarre. I assume you've made sure that the last 5 digits you entered are the ones from the card used to purchase the game.

Yep the card they have charged for the game. It's just a weird limbo that would take someone from SE prolly 5 mins to correct but good luck making that happen. Even worse I've tried contacting findmyorder.com customer support and have not heard back from them in 17hours now.