Pre-ordered FF14 from Amazon, they cancelled my order.

I pre-ordered FF14 from Amazon.com, got a pre-order bonus code - entered it and have been playing fine during the early access. Level up to 33 Conjurer/15 Arcanist and then at 6:30am EST this morning the game abruptly shutoff and the login button was grayed out.

Restarted the client and it was asking me for a registration code. I went to my e-mail and checked through it, never got one from Amazon.com so I went to their website and checked my orders. It said that the FF14 pre-order was cancelled. I never cancelled it.

So because Square-Enix decided to disable digital download copies of FF14, Amazon.com cancelled my pre-ordered game. Makes sense right?

Pretty ridiculous, especially considering the horrid release we've suffered through, now I won't even be able to play unless I go buy a physical copy of the game? Not happening. GL S-E, have fun everyone else.

Highly suggest staying away from this company due to how unprofessional they've been. This is their second release of the same exact game and they've still managed to futz around and mess it up.

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Originally Posted by Grimps

I pre-ordered FF14 from Amazon.com, got a pre-order bonus code - entered it and have been playing fine during the early access. Level up to 33 Conjurer/15 Arcanist and then at 6:30am EST this morning the game abruptly shutoff and the login button was grayed out.

Restarted the client and it was asking me for a registration code. I went to my e-mail and checked through it, never got one from Amazon.com so I went to their website and checked my orders. It said that the FF14 pre-order was cancelled. I never cancelled it.

So because Square-Enix decided to disable digital download copies of FF14, Amazon.com cancelled my pre-ordered game. Makes sense right?

Pretty ridiculous, especially considering the horrid release we've suffered through, now I won't even be able to play unless I go buy a physical copy of the game? Not happening. GL S-E, have fun everyone else.

Highly suggest staying away from this company due to how unprofessional they've been. This is their second release of the same exact game and they've still managed to futz around and mess it up.

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I have to ask when did they cancel your order? This doesn't really make any sense since they didn't stop Digital Orders until after official release and you should have had your key by then. Your character only shows CNJ 11 as well...

Look on the bright side OP....sounds like you had a lucky escape with all the problems everyone's having with the game.

You had a lot of fun and it didn't cost you anything! :)

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Originally Posted by bwalker36

I have to ask when did they cancel your order? This doesn't really make any sense since they didn't stop Digital Orders until after official release and you should have had your key by then. Your character only shows CNJ 11 as well...

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It doesn't give a date for the cancelled order, just says that it was. No one has access to my Amazon account either and the CC is valid, I recently just bought a game from Steam with the money I saved from being forced not to play FF14.

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Originally Posted by Malorey

Look on the bright side OP....sounds like you had a lucky escape with all the problems everyone's having with the game.

You had a lot of fun and it didn't cost you anything! :)

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That's the way I'm looking at it. Got to burn a few days before Rome 2 comes out, still pretty awful job by Square-Enix so far, highly suggest not buying the game if anyone is looking into it.