Response from ticket I sent for wrong EA code for PS3: BETA???

Quote:

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Thank you for contacting the SQUARE ENIX Support Center.

This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.

REGARDING FINAL FANTASY XIV: A REALM REBORN BETA INVITATION EMAILS:

If you believe that you should have received a FFXIV: ARR Beta Invitation email but have not yet received one, please be sure to check your spam and junk folders, as your invitation may have been inadvertently filtered. To ensure that you continue to receive emails from SQUARE ENIX regularly, please add noreply@xmail.square-enix.com to your address book.

We appreciate your patience and apologize for the delay in responding to your ticket directly.

If your issue has already been resolved and you are no longer in need of support, the URL below will provide you with a "Cancel Ticket" option to close your open ticket.



Please be advised that any e-mails sent to this address will not be answered.

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While I expected the delay in getting a response (almost 24 hours) what I did not expect is to their response about a BETA access code issue. Wtf BETA is over, why would I need a BETA access code? Really disappointed with SE support. Anybody had any luck calling them? I heard you get to wait hours to get through only to be told to wait as they're unsure of the fix yet. Better the honesty than this stupid response that isn't what I reported on, and I have no way to reply and do anything on the ticket than to close it as "resolved."

They probably didn't change the script they copy and paste from. lol.

Yeah that's what I figured, they didn't change their canned responses from P3 or their customer service are really just clueless.

Lol

/10char

pull it together SE =/

Well hopefully I'll get my code fixed before the first expansion comes out =/

i've given up on their customer support. their support is nothing but a pitiful joke and not worth anyone's time. SE needs to get their asses in gear if they don't want to have a launch that's even worse than the 1.0 launch because right now it's starting to look that way.

This has been a disaster to review.

It is such a bloody shame that a company loved for its characters treats its customers like this.

That comes every time you submit a ticket.

"This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt."

The rest of the crap after that is general information in case it applies. You should get a separate email after that. I'm still waiting on two :D