This is unnacceptable

Hello.

I've come here to complain that there is an ongoing issue with server disconnections that has been going on for WEEKS now. I understand a couple of days of server issues, but this is a game I pay montly to play, so I expect the game servers to run smooth. Hopefully there's in-game compensation for this like game time or shop items or at least I want my f money back.

I have 647Mbps download and upload on speedtests and less than 20ms in most popular games

In the end, it's a DDoS attack on a data center.

(Correction)

It may be related to the NTT Data Center routing. That has apparently been plaguing many players, according to a current 156-page post on these forums.

My partner and I are unsubbing - we've been loyal customers for over 3 years but Square and the admins of this forum's behavior in not addressing our concerns is unacceptable. They're not listening to our words, all we can do is make them listen to our wallets.

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Originally Posted by Ozymandias-ff14

My partner and I are unsubbing - we've been loyal customers for over 3 years, but Square and the admins of this forum's behavior in not addressing our concerns is unacceptable. They're not listening to our words; all we can do is make them listen to our wallets.

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What would you suggest they do to address your concerns?

Quote:

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Originally Posted by Arky39

I want my f money back.

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I understand the frustration, we're all frustrated with disconnects, but every time someone says they want to be compensated for their "lost time", I'm curious what the expectation of that is. Even if you were unable to play for a whole day, you really want the .42 cent refund?

If they wanted to provide some sort of consolation, it would probably make the most sense to send out a care package of gold/silver chocobo feathers or something. I doubt they ever will, though, because the connection issues aren't affecting all players. I think the only time they have offered game time was during Endwalker when it was nearly impossible to even log in into the game for weeks.

Quote:

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Originally Posted by Darkstride

I understand the frustration, we're all frustrated with disconnects, but every time someone says they want to be compensated for their "lost time", I'm curious what the expectation of that is. Even if you were unable to play for a whole day, you really want the .42 cent refund?

If they wanted to provide some sort of consolation, it would probably make the most sense to send out a care package of gold/silver chocobo feathers or something. I doubt they ever will, though, because the connection issues aren't affecting all players. I think the only time they have offered game time was during Endwalker when it was nearly impossible to even log in into the game for weeks.

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I remember things about Endwalker--like sitting in a queue of thousands waiting to log in.

Good afternoon, fellow adventurers and thank you all for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the trouble and inconvenience you all have been experiencing.

We would like to make aware of recent announcements made on the Final Fantasy XIV Lodestone website regarding DDoS attacks. You may follow this link for the most recent announcement: https://na.finalfantasyxiv.com/lodes...8e5bc4bd93cb38

We understand how frustrating these issues are and we deeply apologize for the negative impact it has caused for the game. We will be sure to forward this information as feedback to the appropriate parties and we thank you for your patience while the team investigates the issue further for a resolution.

With this being said, this thread will be moved to 'Closed Concerns'. We once again apologize for any inconvenience caused and we thank you for your continued patience.