I'm just another victim of the payment processor update. I was paying for my sub with my Visa card and two days ago I tried to add another retainer. I had one additional already plus I was paying for the companion app. I tried to add another one and I kept getting the "card not available" error. Somehow the payment info for my sub got removed completely and I can't get it back up. I managed to buy a timecard from the Square-Enix site so now I can log in but I don't have access to my additional retainers. Yes, the card works fine on the SE site but won't work on MogStation.
How do I get my retainers back without subscription?
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05-08-2024, 09:37 PMmegamanx4321How do I get my retainers back without subscription?
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05-09-2024, 12:20 AMRamahan53
Check these liinks out for info on the problem.
https://forum.square-enix.com/ffxiv/...s-%28May-1%29|
https://forum.square-enix.com/ffxiv/...ailable-issues -
05-09-2024, 12:52 AMmegamanx4321OK, I managed to make it work. I was able to buy Crysta with Paypal and get my retainer services and companion app back. I don't really like using Paypal and I've never bought Crysta before so I didn't know how it worked but it does. Thanks for the suggestion.Quote:
Originally Posted by Ramahan53
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05-10-2024, 03:04 AMVotraftur
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
We are glad to hear that are you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.
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