Black Screen when launching the game

So, it's not a problem i personally have but rather a friend of mine who downloaded the Free Trial. While her boyfriend seemingly downloaded the game just fine, she first had a problem where the game would seemingly crash at the character creation screen, now that she tried to uninstall and reinstall the game, it got even worse because the game stops at a black screen and never actually start up. Is there a fix to this ? Possibly one that doesn't involve re-installing the game a third time ? She is using the Steam version.

Also her specs are:
- Intel Core i7 1118h 2.30 GHz
- Nvidia GeForce RTX 3080

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please have your friend try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Please try lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Verify installation files (Steam)
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

Hi, sadly my friend tried pretty much everything on that list (yes, even re-installing the game) but none of that worked.
Both me and her don't know what to do anymore :(

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

At this time, it may be preferable to have your friend contact our support team directly to better assist. If the account in question is North American in region, please advise your friend to contact the North American Support Center. This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

This thread will be moved to ‘Separate Support Required’, thank you once again for visiting the Final Fantasy XIV Technical Support Forums!