So, it's not a problem i personally have but rather a friend of mine who downloaded the Free Trial. While her boyfriend seemingly downloaded the game just fine, she first had a problem where the game would seemingly crash at the character creation screen, now that she tried to uninstall and reinstall the game, it got even worse because the game stops at a black screen and never actually start up. Is there a fix to this ? Possibly one that doesn't involve re-installing the game a third time ? She is using the Steam version.

Also her specs are:
- Intel Core i7 1118h 2.30 GHz
- Nvidia GeForce RTX 3080