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Hello,
In July, my game was hacked and my main character was deleted. I tried to get him restored but because this happened before and they restored him already, they weren't able to help me with this. I was told i should come here and ask if it could be done via technical support. I have an idea of who it was, and tried to report them, but nothing seemed to come of it.
probably they have a log with IP access by account.
probably.
Greetings Adventurer!
We would like to apologize for the inconvenience. However, we would be unable to assist with a compromised account, Game Data recovery, or character restoration issues through the forums. You would need to contact the SQUARE ENIX Support team for further assistance regarding this issue. If you have already created a support ticket with their team, we advise following up with that ticket directly.
Due to the nature of the issue, this thread will be moved to ‘Separate Support Required’.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.