Character transfer 90 day issue

I am trying to transfer one of my characters however when I bring up the page to do so, I get a message saying it has not been 90 days since the last transfer and I need to wait until the 90 days are up. I have waited the 90 days and it has been over 90 days. The e-mail I received when I last transferred my character had the transfer date of 5/31/23 which puts today(9/7/23) at day 99 since transfer.

I have searched other forums such as Reddit, gamefaqs, as well as this one and the only information I could find is to wait until the daily or weekly server reset then try... I have done so numerous times and I am still getting the 90 day message preventing me from transferring my character.

What is the cause for this issue?

Thank you for any help that can be provided.

Greetings Adventurer!

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forum as this issue will need to be handled by the Square Enix Support Center team. To assist, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID.

This thread will be moved to ‘Support Center Ticket Created’.

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