Cannot Connect to NA Data Centers. Main is on Coeurl. Issue is on both PC and PS4

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Starting on 6/14/23 at 7amEST I have not been able to connect to any of the NA Data Centers. If I get to the character screen, and click it, it will load but then I get an error that it cannot connect to the server. I have gotten three different error codes throughout this. I created a new character on the Chaos Data Center (Spriggan) and I was able to log in and play at about noon EST today (6/15/23.)

Date & Time: Started 6/14/23 at 7amEST and has continued until now
Frequency: Ongoing
World name: Coeurl
Character name: Tovah Yaretzi
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: Solo
In-game time: Unable to connect to server
Area and coordinates: N/A
Housing: N/A
Steps:
1. Restarted Game (several times)
2. Restarted Computer (several times)
3. Contacted SE support (6/14/23, advised to keep trying and wait.)
4. Contacted ISP (6/15/23 9amEST and they stated there is nothing wrong on their end, supervisor plays XIV and said she knew what she was looking for.)
5. Contacted SE support again, advised to post here. (6/15/23 around 1:40pm EST)
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Fiber, Optimum
- Modem maker/model number: FiberGateway GR140DG

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\sediq\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 5 3400G with Radeon Vega Graphics (8 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS GL10DH.305
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8128.621MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19392.621MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.556GB SYSTEM_FREEDISC_SPACE 40.770GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 843.665GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3948.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4064.311 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvak.inf_amd64_efa457e8a69c049e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvak.inf_amd64_efa457e8a69c049e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvak.inf_amd64_efa457e8a69c049e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvak.inf_amd64_efa457e8a69c049e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3161
SYSTEM_GRAPHICS_DRIVER_DATE 4/7/2023 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3948.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4064.311 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvak.inf_amd64_efa457e8a69c049e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvak.inf_amd64_efa457e8a69c049e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvak.inf_amd64_efa457e8a69c049e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvak.inf_amd64_efa457e8a69c049e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3161
SYSTEM_GRAPHICS_DRIVER_DATE 4/7/2023 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND HP VH240a (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {303018B7-02A3-429A-99AB-4C51F8F34333}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/7/2023 20:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {FE77326A-4E0B-434B-967F-D788E7A383AC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8734.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/17/2019 20:00:00
SYSTEM_SOUND Speakers (Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {77A8D32D-04C5-4191-ABB1-1B9085550007}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.608
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/26/2022 20:00:00
SYSTEM_SOUND Speakers (XIBERIA-G01)
SYSTEM_SOUND_DEVICE_ID {F63F4449-3D48-4652-9F8F-CAE4016148A2}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.608
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/26/2022 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12990940-9AA6-11EB-8001444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1299F3A0-9AA6-11EB-8002444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {38CC1F80-9D53-11EB-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A75B4DF0-9D52-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {38CC94B0-9D53-11EB-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A75B9C10-9D52-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {38CCE2D0-9D53-11EB-8007444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04BF99C0-C624-11EB-8001444553540000}
SYSTEM_INPUT_NAME XIBERIA-G01
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A75BC320-9D52-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04C00EF0-C624-11EB-8002444553540000}
SYSTEM_INPUT_NAME XIBERIA-G01
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A75BEA30-9D52-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {38CD30F0-9D53-11EB-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {376A2E00-9DE1-11EB-8003444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 15 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Settings
Settings
Windows Input Experience
NVIDIA GeForce Overlay
Admin


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
AURA Service
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
AURA lighting effect add-on
Microsoft GameInput
ASUS Mouse HAL
FINAL FANTASY XIV ONLINE
ASUS Keyboard HAL
ASUS AIOFan HAL
ASUS GLCKIO2 Driver
AURA Service
ASUS AURA Display Component
CORSAIR iCUE Software
calibre
Launcher Prerequisites (x64)
ASUS GLCKIO2 Driver
ASUS AURA VGA Component
Google Update Helper
ASUS Aac_NBDT HAL
ASUS AURA Motherboard HAL
PlayOnline Viewer
ASUS AURA Headset Component
ASUS Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
ASUS Framework Service
Apple Software Update
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
ASUS MB Peripheral Products
ASUS Framework Service
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
FF Logs Uploader 5.8.4
Microsoft 365 - en-us
The Long Drive
Terraria
Ori and the Will of the Wisps
Townscaper
Mythic Ocean
Arise: A Simple Story
WinRAR 6.01 (64-bit)
ASUS Aac_NBDT HAL
ASUS Keyboard HAL
ASUS Promotion
ASUS Mouse HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Update Health Tools
Bonjour
ASUS AURA VGA Component
iTunes
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Firmware updater for DualSense™ wireless controller
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
ASUS AURA Display Component
Windows PC Health Check
NVIDIA Graphics Driver 531.61
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
ASUS MB Peripheral Products
AURA lighting effect add-on x64
Apple Mobile Device Support
ASUS Aura SDK
ASUS AURA Motherboard HAL
ASUS AIOFan HAL
iCloud Outlook
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\114.0.1823.43\msedgewebview2.exe 00001C54
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00003790
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002F4C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000021C4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002848
C:\Program Files\Google\Chrome\Application\chrome.exe 000008F4
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 00003128
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000034A4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002370
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2204.13303.0_x64__8wekyb3d8bbwe\Cortana.exe 00003B38
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.3261.0_x64__8wekyb3d8bbwe\GameBar.exe 00002648
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.3261.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000014AC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23042.108.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00000944
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.11600.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002788
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.11600.0.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00003524
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.213.661.0_x86__zpdnekdrzrea0\XboxGameBarSpotify.exe 00001D60
C:\Users\sediq\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 000022AC
C:\Users\sediq\AppData\Local\NhNotifSys\sonicstudio\asusns.exe 00003A88
C:\Users\sediq\AppData\Local\WebEx\WebexHost.exe 0000361C
C:\WINDOWS\Explorer.EXE 00001C9C
C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_e66da585a80ae7c5\ASUSOptimization\AsusOptimizationStartupTask.exe 0000113C
C:\WINDOWS\System32\svchost.exe 000034DC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000026A8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003304
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000468
C:\WINDOWS\system32\DllHost.exe 00002AE8
C:\WINDOWS\system32\backgroundTaskHost.exe 00002B1C
C:\WINDOWS\system32\conhost.exe 000017F4
C:\WINDOWS\system32\sihost.exe 000011DC
C:\WINDOWS\system32\svchost.exe 000019F8
C:\WINDOWS\system32\taskhostw.exe 00001780
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002908
C:\Windows\System32\RtkAudUService64.exe 000034F4
C:\Windows\System32\RuntimeBroker.exe 00000E94
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000C40
C:\Windows\System32\smartscreen.exe 000039F0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000028D0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002688
c:\users\sediq\appdata\local\webex\webex64\meetings\atmgr.exe 00003730





Desktop Model Name: ROG Strix
Desktop Model Number: GL10DH

Gamepad Manufacturer: Playstation
Gamepad Model Name: PS5 Controller
Gamepad Part Number: Unsure

Browser Information
- Name and version of the browser currently in-use: Chrome 114
- Internet Explorer Version: Version 114.0.1823.43

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: Unsure, but I mainly play on my PC. I logged into my PS4 to see if I would have the same issue and I did.

Model Number of the PlayStation®Vita You Are Using
- Model Number: N/A

Information About the Peripherals You Are Using
-Type: Mouse, Keyboard
-Maker: Corsair, Logitech
-Model Number: Unsure

See this thread! Lots of us are suffering too!!
https://forum.square-enix.com/ffxiv/...nection-errors

I can just say that specifically for Optimum I'm having the same issues.

I'll copy this here too.

Quote:

---

Originally Posted by Canadane

We could probably use the same issue forum a community rep linked.
https://forum.square-enix.com/ffxiv/...61#post6252761
Specifically this one

I'm going to fill it out now. I hope you all do too.

---