cant add gametime

hello im a new player started like 2 months ago, im trying to add gametime since my gametime will expire in 3 days, im using steam and im receiving the error code: i2501 saying i cant use this function, im trying since yesterday and cant figure out why i cant add gametime pls help :c

What steps are you taking to add game time?

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Originally Posted by Canadane

What steps are you taking to add game time?

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loggin into mog> steam payment since i play using steam>entry>auto renewal>error

even if i try to add standard with one time payment i get the error

Are you using your Browser or the one built in to Steam, as I think you'll find you need to use the mogstation link in the Steam app to pay that way.

Otherwise you can use your Browser as normal, go to the mogstation site and login, note that if you do this, you will limited to adding Crysta, using a gametime card or an accepted credited card or debt card to pay. You wont be able to use Steam payment directly, as I mention above to use that, go through Steam app and its browser.

Greetings Adventurer!

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forum as this issue will need to be handled by the Square Enix Support Center team. To assist, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID.

This thread will be moved to ‘Support Center Ticket Created’.

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