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  1. #1
    Player
    shiny_days's Avatar
    Join Date
    May 2023
    Posts
    2
    Character
    Shiny Days
    World
    Famfrit
    Main Class
    Arcanist Lv 90

    cant add gametime

    hello im a new player started like 2 months ago, im trying to add gametime since my gametime will expire in 3 days, im using steam and im receiving the error code: i2501 saying i cant use this function, im trying since yesterday and cant figure out why i cant add gametime pls help :c
    (0)

  2. #2
    Player
    Canadane's Avatar
    Join Date
    Jul 2011
    Location
    Limsa Lominsa
    Posts
    7,465
    Character
    King Canadane
    World
    Hyperion
    Main Class
    Sage Lv 100
    What steps are you taking to add game time?
    (0)

    http://king.canadane.com

  3. #3
    Player
    shiny_days's Avatar
    Join Date
    May 2023
    Posts
    2
    Character
    Shiny Days
    World
    Famfrit
    Main Class
    Arcanist Lv 90
    Quote Originally Posted by Canadane View Post
    What steps are you taking to add game time?
    loggin into mog> steam payment since i play using steam>entry>auto renewal>error

    even if i try to add standard with one time payment i get the error
    (0)

  4. #4
    Player
    Final-Fantasy's Avatar
    Join Date
    Dec 2011
    Posts
    587
    Character
    Katharine Kusakari
    World
    Golem
    Main Class
    Warrior Lv 100
    Are you using your Browser or the one built in to Steam, as I think you'll find you need to use the mogstation link in the Steam app to pay that way.

    Otherwise you can use your Browser as normal, go to the mogstation site and login, note that if you do this, you will limited to adding Crysta, using a gametime card or an accepted credited card or debt card to pay. You wont be able to use Steam payment directly, as I mention above to use that, go through Steam app and its browser.
    (2)

  5. #5
    Moderator Yarxideyn's Avatar
    Join Date
    Aug 2022
    Posts
    182
    Greetings Adventurer!

    Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forum as this issue will need to be handled by the Square Enix Support Center team. To assist, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID.

    This thread will be moved to ‘Support Center Ticket Created’.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

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