Roulette incentives backwards?
A year after a break playing other MMOs, I came back for a month to play FF14. I love the music and gameplay. Playing with other players in roulettes has been a challenge. I've found that many or most don't really want to play the dungeon; they want to get their bonuses as quickly as possible, and it makes replaying these dungeons with other players awful. Frequently tanks pull more than they can chew and healers--especially sprouts--can't keep up.
I think there's an assumption that multi-player content won't be played unless there are strong incentives for jaded players. If roulettes didn't offer the same rewards--maybe even no exp or item rewards--I think queue times still wouldn't be too bad. Many players, myself included, just like to have a pleasant experience with other players--even if it means that we clear a dungeon in 22 minutes instead of 18 minutes. That said, I like the new Duty Support system, and I think it would be great to integrate it other players that want to play the game, while filling empty roles with Duty Support. (Endgame is obviously a different beast.)
In any case, 2c from a veteran-noob.