Unable to Connect to XIV Data / Lobby Center - Routing Issue?

Hello team,

I have suddenly started experiencing timeouts when accessing FFXIV via NA & some EU Data servers. Rendering me unable to connect to my primary data center (My main character is from Hyperion). I ran tests on a few servers, but here is a ping & trace from the Primal IP, showing where the trace goes awry.


Pinging 204.2.229.10 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 204.2.229.10:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),



********************
Tracing route to 204.2.229.10 over a maximum of 30 hops
...

3 8 ms 8 ms 8 ms h66-244-251-181.bigpipeinc.com [66.244.251.181]
4 8 ms 8 ms 8 ms rc4fs-be31-100.mt.shawcable.net [66.163.66.82]
5 19 ms 19 ms 19 ms rc3ec-be10.il.shawcable.net [66.163.65.6]
6 18 ms 18 ms 18 ms chi-b23-link.ip.twelve99.net [80.239.128.180]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
...
30 * * * Request timed out.


I can get around this with a VPN, but the latency is rough and essentially unplayable. I'm open to advice for ways to address this. I've also reached out to my ISP to see if they can assist.


FYI, I am located in Ontario Canada, and my local ISP is owned by Rogers Communications


Looking for advice on how I can proceed, to restore my connection and enjoy XIV again.

Follow up:


My ISP informed me they could not do anything about the situation due to detecting no issue sending packets passed their own servers. Once outside those servers, I'm basicly out of luck. However, the routing gods had mercy on me and have restored me to my former glory. I can successfully connect again. Updated route shown below for historical purposes.





*****************************

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms RT-AC86U-5C70 [REDACTED]
2 21 ms 7 ms 2 ms REDACTED
3 8 ms 8 ms 8 ms h66-244-251-181.bigpipeinc.com [66.244.251.181]
4 8 ms 8 ms 8 ms rc4fs-be31-100.mt.shawcable.net [66.163.66.82]
5 19 ms 19 ms 18 ms rc3ec-be10.il.shawcable.net [66.163.65.6]
6 26 ms 26 ms 26 ms chi-b23-link.ip.twelve99.net [80.239.128.180]
7 26 ms 26 ms 29 ms ae-25.a06.chcgil09.us.bb.gin.ntt.net [129.250.8.61]
8 27 ms 27 ms 31 ms ae-10.r23.chcgil09.us.bb.gin.ntt.net [129.250.3.37]
9 74 ms 76 ms 75 ms ae-1.r24.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
10 78 ms 78 ms 78 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
11 78 ms 77 ms 78 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
12 * * * Request timed out.
13 78 ms 78 ms 77 ms 204.2.229.10

Greetings Holy_Dragoon,

Thanks for providing us with an update. I'm glad to hear that you are able to connect again! As it seems that this is no longer an issue, I'll go ahead and move this thread over to the "Closed Concerns" subforums.

Thanks again for visiting the FINAL FANTASY XIV Technical Support Forums. See you online!