Voices during in-game cutscenes very quiet
Voices during in-game cutscenes are very quiet. All sounds in game are crystal clear except voices during cutscenes. It sounds like they're far away inside a large empty hall. Footsteps and everything else is normal.
This is the only example I could find of someone else experiencing the issue online (My video is fine);
https://www.youtube.com/watch?v=LEXpj-3HB_E
The voices begin at 0:22
I'm on Windows 11
Unsure if relevant, but I experienced the issue after playing around with some macros. I had a few sound macros prepared
Macro1; /mastervolume 0
Macro2; /mastervolume 25 /bgm 15
Macro3; /mastervolume 40 /bgm 40
Macro4; /mastervolume 100
The issue started happening after swapping between Macros 2 and 3. Again, not sure if this is relevant.
I've gone to the Gridania Inn to troubleshoot using the cutscene viewer
Steps i've taken to troubleshoot;
- Checked other applications and sound is fine; youtube via browser, other games etc work fine
- Set sound sliders in game, all to 100%
- Changed the Listening position setting
- Reset in-game settings to default
- Reinstalled the game
- Reset settings via the Launcher
- Restored cloud settings from the character select screen
- Tested the sound through two different headsets and my laptops native speakers
- Downloaded my system settings from the cloud on the Character Select screen to settings from a few days ago
- Shared screens with a friend on Discord and they also hear the muffled voices on their end through the screen share
- Deleted the FFXIV folder in My Documents
None of this worked. Any help would be greatly appreciated!