Character stuck at Now loading

I've tried both the customer support center and GM call and got the run around from both. My character is unable to login after a crash, it's just stuck at the Now Loading screen. It shows me as online if you check the friends list, but I'm not actually in the game. Is it really this hard to physically kick a character completely off the server? What can I do about this at this point? A friend of mine said he had a similar issue and the only thing he could do is wait for a server maint for him to be kicked off. Why can't a GM just log me out?

ISP: Verizon

Type of Internet Connection: Broadband

Internet Connection Speed: 2528 Down / 487 Kbps Up

PC Manufacturer & Model Number: Self Built

OS: Windows 7

Graphics Card: Nvidia 670

Frequency:
Once

Character Name:
Madruk Darkrune

Race:
Roegadyn

World:
Excalibur

Class:
Marauder

Physical Level:
50

Area and Coordinates:
Hyrstmill Hamlet in Northern Shroud

Party or Solo:
Party

NPC Name:
None

Monster Name:
None

In-Game Time:
June 4th, 2012 2:00ish pm PST

Steps:
Upon attempting to zone into the Hyrstmill Hamlet, our party got a R0 connection and were disconnected. Upon relogging into the game, we were unable to reinvite people to our party. When I attempted to log out and back in to see if I could fix it, I was unable to log back in and was stuck in the Now Loading screen.

To add to this everyone who was involved in the crash can no longer access our linkshell outside of the Hyrstmill hamlet defense instance.
I can equip the shell inside, but upon exiting, the shell is unequipped by the game.

Save our fearless linkshell leader, please! We need him for Hamlets.

Not able to activate Legacy Core linkshell. the bug is affecting everyone in the LS. examining members with the linkshell in limbo results in no message of examination in chat-log (name or linkshell).

Plus we want our Madruk back!!

Greetings Madruk,

Thank you for posting your concern over not being able to log into the game. Though this would be more of a Technical Issue. So in order to get this issue resolved for you as quickly as possible we will go ahead and move this thread over to the Technical Support section of the forum. Also for the issue you may want to provide the following information so they can best resolve this for you.

Details:
Steps:
1.
2.
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<*Add more steps if necessary.>
Date & Time:June 4th, 2012 2:00ish pm PST
Frequency:
PC Manufacturer & Model Number:
OS:
Graphics Card:
ISP: Verizon
Type of Internet Connection:Broadband

Thanks again and take care.

slightly related the last two days have been a crash-fest entering and exiting the Hamlet instances.

Can't access Madruk's Linkshell or talk in it.

Well the problem somehow fixed itself, I can now log back in. Thank you.