Private House Relocation - Help! I won but it won't let me relocate!

I own a small private house in Goblet, and put in a bid on a small private house in Shirogane. Ward 20. When I put in the bid I did not see any option for a special relocation bid as shown in the official guide here https://na.finalfantasyxiv.com/lodes.../housing_land/

It just took my bid.

It now says I have won, but when I accept and confirm the purchase I get the following error: "Unable to complete transaction. You cannot acquire any more deeds."

I have double-checked my storeroom status, and I have the green ticks, and the number of items is below 200 indoor & 20 outdoor thresholds, so should all fit in storage.

Please help!

Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We understand the frustration this matter may cause. Based on your information, this concern can only be handled a Game Master in-game. You may contact a Game Master using the /supportdesk command for further assistance. Note that the Game Master support team may be experiencing high contact volume and will handle contacts in the order they are received. Unfortunately, we are unable to assist on the forums for these type of issues.

This thread will be moved to "Separate Support Required".

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