Crash at almost everything now! T_T

Hello

some weeks ago im having crash everytime i want to play 6.1 MSQ. My friend suggested me to report it as bug report since they say it's DirectX error. So i report it and got reply from one of the SE Customer Support, suggesting me to do some stuff. I did all the suggestion even uninstall the game and reinstall again (well except install in the same driver since back then i really have no memory left on the C Drive and never once have problem playing the game in my external SSD). Now the game crash sooo soooo baaaaad, sometimes with error code that gone so fast (but i read there's directx) and sometimes no error code.

Enter trial? crash. Walking around limsa ? crash. Watch cutscene at inn? crash.

I've been playing for 2 years, using this SSD and NEVER once i crash THIS BADLY. I feel so sad, why i even reinstall the game following the suggestion. if this makes the game unplayable at all... Please help.

This is the support ticket number: 20338999

And this is the system information :

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Asus\Documents
FINAL FANTASY XIV ONLINE I:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS G752VY.307
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16322.559MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18754.559MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.413GB SYSTEM_FREEDISC_SPACE 25.623GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 759.952GB
SYSTEM_STORAGE I:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.744GB SYSTEM_FREEDISC_SPACE 305.414GB
SYSTEM_STORAGE Z:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 465.744GB SYSTEM_FREEDISC_SPACE 305.414GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980M
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 980M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8161.279 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_531cf42fcad619f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_531cf42fcad619f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_531cf42fcad619f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_531cf42fcad619f7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1295
SYSTEM_GRAPHICS_DRIVER_DATE 5/19/2022 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A2A8A070-7AB0-4ABE-8D89-54035A4029A9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7831
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/24/2016 07:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3B12E289-127E-4053-917A-E14F2FD7D16D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7831
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/24/2016 07:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B796D750-FD70-11E7-8007444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7972570-FD70-11E7-800A444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B796D750-FD70-11E7-8008444553540000}
SYSTEM_INPUT_NAME ASUS HID Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B78AA250-FD70-11E7-8002444553540000}
SYSTEM_INPUT_NAME Ghost Key Elimiantion Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7A0E970-FD70-11E7-800C444553540000}
SYSTEM_INPUT_NAME Ghost Key Elimiantion Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7A1D3D0-FD70-11E7-800D444553540000}
SYSTEM_INPUT_NAME Ghost Key Elimiantion Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2EEB26B0-1829-11EA-8002444553540000}
SYSTEM_INPUT_NAME G300s Optical Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
I:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot
Microsoft Text Input Application
NVIDIA GeForce Overlay
ASUS_Check


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Genuine Service
Canon CanoScan LiDE 120 On-screen Manual
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon Quick Menu
Canon IJ Scan Utility
Google Chrome
KeePass Password Safe 2.36
WPS Office for ASUS
Microsoft Edge
Microsoft Edge Update
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Microsoft_VC90_CRT_x86
ASUS Splendid Video Enhancement Technology
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
WD Sync
Microsoft Visual Studio Tools for Applications 2012 x86 主控支援 - 繁體中文語言套件
ROG MacroKey
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Microsoft Visual Studio Tools for Applications 2019
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Microsoft Visual Studio Tools for Applications 2015 Finalizer
WD Drive Utilities
WD Security
FINAL FANTASY XIV ONLINE
WD Security
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - Module linguistique Français
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft ASP.NET MVC 4 Runtime
WD SmartWare Installer
WD Backup
Intel® Security Assist
ASUS Smart Gesture
Data Lifeguard Diagnostic for Windows 1.31
Asus Sonic Suite Plugins
Intel(R) Wireless Bluetooth(R)
Microsoft Visual Studio Tools for Applications 2012 Finalizer
Intel(R) Dynamic Platform and Thermal Framework
Языковой пакет для поддержки размещения набора средств Microsoft Visual Studio Tools для работы с приложениями 2012 (x86) - RUS
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual Studio Tools for Applications 2012 x86 托管支持 - 简体中文语言包
Microsoft Visual C++ 2005 Redistributable
Adobe Photoshop CS6
Microsoft Visual Studio Tools for Applications 2019 x86 Hosting Support
Microsoft Visual Studio Tools for Applications 2015 x86 Hosting Support
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - 日本語 Language Pack
Realtek Ethernet Controller Driver
Microsoft Visual Studio Tools for Applications 2012
Device Setup
WinFlash
WD SES Driver Setup
Microsoft_VC80_CRT_x86
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - 한국어 언어 팩
Genesys USB Mass Storage Device
WD Backup
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS Device Activation
Apple Software Update
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - Paquete de idioma ESN
ASUS USB Charger Plus
Google Update Helper
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ATK Package
Adobe Refresh Manager
Adobe Acrobat Reader DC
Thunderbolt(TM) Software
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - Language Pack ITA
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
PDF Settings CS6
WD Access
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - DEU-Sprachpaket
ROG Gaming Center
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support
Intel(R) C++ Redistributables for Windows* on Intel(R) 64
Windows 10 Update Assistant
ASUS Check Device
Microsoft Visual Studio Tools for Applications 2015
Microsoft ASP.NET MVC 2
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Realtek High Definition Audio Driver
WD Drive Utilities
WD Quick View
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Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS Live Update
CuraForuArm 1.0.4
Windows Driver Package - Western Digital Technologies (WDC_SAM) WDC_SAM (01/19/2011 1.0.0009.0)
uArmStudio 1.1.23
doPDF 7.2 printer
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Logitech Gaming Software 9.02
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Microsoft 365 - en-us
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iTunes
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CanoScan LiDE 120 Scanner Driver
NahimicSettingsConfigurator
Intel(R) Management Engine Components
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CorelDRAW Graphics Suite 2017 - FR (x64)
CorelDRAW Graphics Suite 2020 - Custom Data (x64)
CorelDRAW Graphics Suite 2017 - CZ (x64)
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Intel(R) PRO/Wireless Driver
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - 한국어 언어 팩
Intel(R) Serial IO
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - DEU-Sprachpaket
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CorelDRAW Graphics Suite 2017 -TR (x64)
CorelDRAW Graphics Suite 2017 - Redist (x64)
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WD My Cloud
Corel Graphics - Windows Shell Extension
WD SmartWare
Logitech G HUB
Apple Mobile Device Support
CorelDRAW Graphics Suite 2017 - VBA (x64)
CorelDRAW Graphics Suite 2017 - IT (x64)
CorelDRAW Graphics Suite 2017 - IPM Content (x64)
Intel(R) Chipset Device Software
Bonjour
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support
CorelDRAW Graphics Suite 2020 - Connect (x64)
CorelDRAW Graphics Suite 2017 - PL (x64)
Windows PC Health Check
CorelDRAW Graphics Suite 2017 - NL (x64)
Microsoft Visual Studio Tools for Applications 2015 x64 Hosting Support
ProductDaemonSetup
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - Language Pack ITA
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - 日本語 Language Pack
CorelDRAW Graphics Suite 2020 - Capture (x64)
Apple Application Support (64-bit)
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Microsoft Update Health Tools
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SonicRadarSetup
Intel® Trusted Connect Service Client
Intel(R) Management Engine Components
CorelDRAW Graphics Suite 2020 - Setup Files (x64)
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Intel(R) Management Engine Components
SonicStudioSetup
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Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
CorelDRAW Graphics Suite 2017 - BR (x64)
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Office 16 Click-to-Run Licensing Component
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Office 16 Click-to-Run Localization Component
CorelDRAW Graphics Suite 2017 - IPM (x64)
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Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
LauncherSetup
Microsoft Visual Studio Tools for Applications 2019 x64 Hosting Support
Corel Update Manager
Intel(R) Serial IO
CorelDRAW Graphics Suite 2017 - Draw (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
CorelDRAW Graphics Suite 2017 - Capture (x64)
Microsoft Visual C++ 2005 Redistributable (x64)
CorelDRAW Graphics Suite 2020 - Filters (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
CorelDRAW Graphics Suite 2017 - PHOTO-PAINT (x64)
NVIDIA Graphics Driver 512.95
NVIDIA GeForce Experience 3.25.1.27
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
CorelDRAW Graphics Suite 2017 - Common (x64)
LibreOffice 6.2.4.2
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - Module linguistique Français
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Corel Graphics - Windows Shell Extension 32 Bit Keys
CorelDRAW Graphics Suite 2017 - VideoBrowser (x64)
CorelDRAW Graphics Suite 2020
CorelDRAW Graphics Suite 2020 - IPM Content EN (x64)
Microsoft Visual Studio Tools for Applications 2012 x64 托管支持 - 简体中文语言包
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CorelDRAW Graphics Suite 2017 - Font Manager (x64)
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SES Driver
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CorelDRAW Graphics Suite 2020 - Font Manager (x64)
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Corel Update Manager
UpdateAssistant
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Microsoft Visual Studio Tools for Applications 2012 x64 主控支援 - 繁體中文語言套件


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusTPCenter.exe 00003344
C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusTPLoader.exe 00000778
C:\Program Files (x86)\ASUS\ROG MacroKey\AsListen.exe 0000130C
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00001314
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00003638
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003300
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003794
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000020B8
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000039FC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003A10
C:\Users\Asus\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00003900
C:\WINDOWS\Explorer.EXE 0000219C
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002900
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001ABC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003134
C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 000016E4
C:\WINDOWS\explorer.exe 000032CC
C:\WINDOWS\system32\DllHost.exe 00002BE8
C:\WINDOWS\system32\SettingSyncHost.exe 0000287C
C:\WINDOWS\system32\conhost.exe 00003308
C:\WINDOWS\system32\sihost.exe 00000FCC
C:\WINDOWS\system32\svchost.exe 00002700
C:\WINDOWS\system32\taskhostw.exe 00001364
C:\Windows\System32\RuntimeBroker.exe 00002FC4
C:\Windows\System32\smartscreen.exe 00003180
I:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000039F4
I:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000029B0

----

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Does the game crash in a specific area in game? Additionally does this occur when Final Fantasy XIV is the only program running or are there additional programs running along side it?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Quote:

---

Originally Posted by Dynratygus

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Does the game crash in a specific area in game? Additionally does this occur when Final Fantasy XIV is the only program running or are there additional programs running along side it?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

The first character is crashing when enter trial. And now i can’t play that one. The second character is randomly crash, sometimes in Limsa, sometimes when watching cutscene.
And yes ffxiv is the only program that running.

If the crash is a DirectX issue I had the same problem. Crashed like 1 time per hour. (A Fatal DirectX error has occurred (11000002)

Install windows updates and graphic card updates, or reïnstall the graphic card driver if there is no update.

Installed a new graphic card update from nvidia yesterday and the problem seems to be solved.

Good afternoon and thank you for the reply

I would like to recommend performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.


Thank you for visiting the Final Fantasy XIV Technical Support Forums.