Massive stuttering when loading characters...

Hi, I've been dealing with stuttering for a while now and have no clue how to fix it. From what I remember the problem started when I changed the graphics settings from max to lowest. My computer screen went black for a little bit and I reinstalled the game because it wouldn't launch anymore. Eventually I found out that a setting in an ini file got changed so I switched that and the game would launch but I started to have this stuttering problem.

My computer is pretty good so I'm at a loss as to why I'd be having an issue. Every time I load up the game it seems fine until a certain point then it starts to lag and stutter heavily while loading. When I get into the game whenever I move around or turn the camera it starts to lag/stutter and my fps drops from 100 to around 3. The problem seems to get worse if there are more characters on screen. I also noticed that sometimes when I log in the I won't have the issue.

Would appreciate any help or advice you can give me for fixing this issue.

Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing with stuttering issues in-game. Please provide the following information:

- Are you using a wired or wireless connection?
- Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed?
- Internet Service Provider
- Location/Region you are in (Not in game, your actual location)
- Does any specific error message/code occur when the issue happens?
- Does the issue only happen with one specific character or time frame? Please clarify.
- Have you tried uninstalling your graphics card driver and reinstalling/updating to the latest one from scratch?
- Have you attempted to a do file check repair in the game client to make sure all game files are installed properly? A complete uninstall and reinstall of the game may be in order.
- Is there anything running in the background that possibly might be causing interference with the game such as Discord, another game, etc?

We look forward to your reply back.

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