Need information: Game Masters ignoring issue for a month. How to escalate issue?

: EDITED FOR CLARITY :
This is not a grump fest, I am honestly just trying to get this resolved.
January, account was hacked. Tech team rolled back my account two weeks prior to issue. Ended up losing Blue Mage Job Crystal and Reaper Job Crystal (also all job related gear, but thats already replaced).
All Job quests are still completed, Blue Mage spells are still learned, Job Experience still correct.
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Tech team sent email stating to submit in game request to Game Masters.
Four tickets later, I am told over and over by Game Master responses that the Issue would be resolved by the Techs using the original ticket ID.
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Problem is, that ticket is closed and responses from Tech team points back to In game Game Masters.
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How can I sort this out? My forum request for information was placed into the "Separate Support Required section and forgotten (I don't have forum access to that section).
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: SECOND EDIT :
While I appreciate everyone trying to help me search my equipment, I think I should actually explain this a little more clearly.
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When the Inventory rollback happened, it rolled back to the beginning of January.
I am a newer player (less than a year), and had just started working on the jobs for Blue Mage and Reaper.
The Rollback pushed my inventory back to before I did the job quests. All armor, weapons, and glamours did not exist anymore (Yes, searched through each inventory location to no avail).
My Job levels, my quests, and Mage spells remained intact.
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I even had to rebuy a lot of other armor, and Materia as those also were now 2-3 weeks back.
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The cost of rebuying all of my gear was WELL OVER the 2 million Gil that I was rolled back to. This rollback cost me so much in gear progression, but there is nothing I can do about that.
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I just need my Job Crystals restored so I can continue with those 2 jobs.

Thanks

after this time you could have leveld both jobs 10 times back to 70 / 90

Citation:

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Envoyé par Aneshda

after this time you could have leveld both jobs 10 times back to 70 / 90

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I dont think that helps when you have done the unlock quests but dont have the job crystal, which I assume is the case here.

There's no leveling the job if you are physically incapable of accessing it.

But it could've rolled also to a time before the quest unlocks. So either OP doesn't have access to those quests or he would prefer having them and not restart their leveling

If it rolled back to the point where you don't have the job crystals, check and see if youve completed the quest to obtain said job crystals in your journal. If not, leveling BLU would take about 3 hours if you can grab a friend (or someone willing to do it with you and waste some free time in limsa), and leveling RPR would take like... a day or two.

RPR does have less repercussions for losing it than BLU, though, because BLU has some hard to acquire spells... So if you can at least get them to restore that progress, then try.

Thats the problem, all the quests completed...
Still have about 60 or so blue mage Spells...
Just have no Crystals to do the jobs. They only Rolled back my Inventory.
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That being said, does anyone have any advice for getting the Game Masters to engage? Or a way to Escalate the problem to their superiors?

The only thing I can think of is the Calamity Salvager NPCs, but there doesn't seem to be a section for buying Job Crystals for the unlikely event they get lost...

Just to confirm....
Your account was hacked, and a roll back was performed.
Was the date of the roll back to a point before you had the BLU or RPR jobs at all?
If not, as in you had those jobs before the date your account was reset to, then you should still have those soul crystals, as soul crystals can in no way be discarded or destroyed by a player.
They can however be stored in places outside of your armory chest.
Have to tried the /isearch command in game?
Usage:

• /isearch Soul of the Blue Mage
• /isearch Soul of the Reaper

Do this after you have opened the inventory of your Chocobo Saddle bags, all of your retainers, and your Moogle Mailbox. This will refresh the /isearch cache.
The /isearch results will have a clickable link which will show the location of the soul crystals.

For the Moogle Mail box, sometimes the account recovery team mails items to you, so there is a very slight possibility they may have mailed the soul crystals if they are truly not on you, your Chocobo, or retainer(s).

I called in once and got wonderful support with some account issues. Unsure how it is post-COVID, though.