Lodestone character profile not updating

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Date & Time: Jan 25, 2022 / ~April 22, 2018
Frequency: Every time Lodestone character profile is accessed
World name: Goblin / Odin
Character name: Popomai Lulumai
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Lodestone displays characters' 2018 classes/levels
Party or solo: N/A
In-game time: N/A
Area and coordinates: Lodestone Website
Housing: N/A
Steps:
1. I transferred Popomai Lulumai from Odin(Light) to Goblin(Crystal) in April 2018.
2. I learned about the Lodestone today (1/25/22), and went to log in. Popomai's profile contains mostly information that appears to be from 2018 (fewer jobs all at lower levels, less minion/mounts/currency, last in-game achievement April 22, 2018).
3. It appears Popomai's character profile on the Lodestone has not updated at all since the world transfer 4 years ago.
4. Logging the character in and out of the game changes nothing.
5. Using different browers (firefox & microsoft edge) changes nothing.
6. Using different devices (pc, mac & iphone) changes nothing.
7. Using different internet connections (wifi, ethernet, mobile hotspot) changes nothing.
8. Viewing profile when logged out of lodestone changes nothing.

Connection Specs
- Type of internet connection/provider: various
- Modem maker/model number: various

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
Bug appears on website when accessed from multiple systems.
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: Firefox Version 96.0.2, Microsoft Edge Version 97.0.1072.69

I've seen other people have this issue as well after transferring.