Screen goes black, game still running
For the 3rd time since 6.01 my screen has simply gone black. The game is still running in the background, I can hear it and trigger menus, move around. I can not close the game because I can't see anything. ctrl alt delete blacks out both my monitors, and I can't kill the task. I've had to power off my computer to escape the game. The first two times this happened I was crafting a lot and it happened after I completed a craft. However, today I had logged in and was simply standing in the city for a few minutes making food and the screen went black.
When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: 12/22/21 5:20
Frequency: Multiple times per day after 6.01
World name: Ultros
Character name: Dagr Wolff
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: 90 pld also 84 whm
Party or solo: solo
In-game time: Anywhere from hours to minutes
Area and coordinates: Old Sharlayan
Housing:
Steps:
1. Finishing a craft this happened twice upon completion
2. Also, today, simply standing in the city doing nothing after logging in 5 minutes earlier
3.
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider: Spectrum cable 300 mbs
- Modem maker/model number: Netgear
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\natej\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU AMD Ryzen 5 3600X 6-Core Processor (12 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F35c
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16309.340MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
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SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.818GB SYSTEM_FREEDISC_SPACE 788.970GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.906 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.670 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13025.5005
SYSTEM_GRAPHICS_DRIVER_DATE 10/4/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5700
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.906 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.670 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13025.5005
SYSTEM_GRAPHICS_DRIVER_DATE 10/4/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 5 - LG QHD (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {FCC2BD08-69C0-4E55-BF42-7FBFBBD57806}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.21
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2021 19:00:00
SYSTEM_SOUND Headphones (Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {F4576EE3-3892-4F40-85BB-BD5CE9FCC3A6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/4/2021 19:00:00
SYSTEM_SOUND Headphones (PLT_BBFIT)
SYSTEM_SOUND_DEVICE_ID {DA2F4144-EAB8-477E-967A-75B9024EAAE5}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/3/2021 19:00:00
SYSTEM_SOUND Headset Earphone (2- Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {4B21FB25-E4F6-4345-8840-7E28B072032F}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/4/2021 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {27D83EE7-0575-4DB8-8993-C8ACF9A7EDFD}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2020 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {70AF37A7-1F5A-4E9E-9703-6744F9BFE51F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT_NAME Pro Gaming Keyboard
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SYSTEM_INPUT {6F32EE60-287B-11EC-800C444553540000}
SYSTEM_INPUT_NAME Pro Gaming Keyboard
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SYSTEM_INPUT {6F32EE60-287B-11EC-800D444553540000}
SYSTEM_INPUT_NAME Pro Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F325220-287B-11EC-8004444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F331570-287B-11EC-800E444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
In-Game Bugs - Post New Thread — Mozilla Firefox
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
AMD Chipset Software
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Canon MP Navigator EX 5.0
Splashtop Software Updater
Steam
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30133
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30133
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30133
Splashtop Business
AMD PCI Driver
AMD PSP Driver
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver
AMD_Chipset_Drivers
AMD GPIO2 Driver
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30133
AMD Software
GIMP 2.10.28
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
War of Rights
SteelSeries GG 12.2.0
AMD User Experience Program Installer
Canon MG4100 series MP Drivers
AMD DVR64
Microsoft Update Health Tools
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Logitech G HUB
RyzenMasterSDK
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30133
AMD Settings
AMD WVR64
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Windows Subsystem for Linux WSLg Preview
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30133
iCloud Outlook
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000026A0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000036D0
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00002090
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 000035B4
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00003230
C:\Program Files\AMD\CNext\CNext\cncmd.exe 0000337C
C:\Program Files\LGHUB\lghub.exe 00003060
C:\Program Files\LGHUB\lghub_agent.exe 0000260C
C:\Program Files\LGHUB\logi_crashpad_handler.exe 00002F68
C:\Program Files\Mozilla Firefox\firefox.exe 00001C38
C:\Program Files\SteelSeries\GG\SteelSeriesEngine.exe 0000285C
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\APSDaemon.exe 00002DD0
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\iCloudDrive.exe 000030BC
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\iCloudServices.exe 00002DBC
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\secd.exe 00002348
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002334
C:\Users\natej\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002AB0
C:\WINDOWS\Explorer.EXE 00001C40
C:\WINDOWS\System32\SearchProtocolHost.exe 00003428
C:\WINDOWS\System32\svchost.exe 00001DE0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001E08
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002948
C:\WINDOWS\system32\DllHost.exe 0000224C
C:\WINDOWS\system32\sihost.exe 000019A4
C:\WINDOWS\system32\svchost.exe 00002A6C
C:\WINDOWS\system32\taskhostw.exe 000015F8
C:\WINDOWS\system32\wbem\unsecapp.exe 00002FC0
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_7b66b6662cf6d72b\RtkAudUService64.exe 000024FC
C:\Windows\System32\RuntimeBroker.exe 000025B0
C:\Windows\System32\SecurityHealthSystray.exe 000024D8
C:\Windows\System32\smartscreen.exe 00002744
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000016C0
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