For the 3rd time since 6.01 my screen has simply gone black. The game is still running in the background, I can hear it and trigger menus, move around. I can not close the game because I can't see anything. ctrl alt delete blacks out both my monitors, and I can't kill the task. I've had to power off my computer to escape the game. The first two times this happened I was crafting a lot and it happened after I completed a craft. However, today I had logged in and was simply standing in the city for a few minutes making food and the screen went black.

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 12/22/21 5:20
Frequency: Multiple times per day after 6.01
World name: Ultros
Character name: Dagr Wolff
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: 90 pld also 84 whm
Party or solo: solo
In-game time: Anywhere from hours to minutes
Area and coordinates: Old Sharlayan
Housing:
Steps:
1. Finishing a craft this happened twice upon completion
2. Also, today, simply standing in the city doing nothing after logging in 5 minutes earlier
3.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Spectrum cable 300 mbs
- Modem maker/model number: Netgear

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\natej\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU AMD Ryzen 5 3600X 6-Core Processor (12 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F35c
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16309.340MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18741.340MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.818GB SYSTEM_FREEDISC_SPACE 788.970GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.906 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.670 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13025.5005
SYSTEM_GRAPHICS_DRIVER_DATE 10/4/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5700
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.906 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.670 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372402.inf_amd64_ac618ec7b5ee5b9e\B372333\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13025.5005
SYSTEM_GRAPHICS_DRIVER_DATE 10/4/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 5 - LG QHD (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {FCC2BD08-69C0-4E55-BF42-7FBFBBD57806}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.21
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2021 19:00:00
SYSTEM_SOUND Headphones (Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {F4576EE3-3892-4F40-85BB-BD5CE9FCC3A6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/4/2021 19:00:00
SYSTEM_SOUND Headphones (PLT_BBFIT)
SYSTEM_SOUND_DEVICE_ID {DA2F4144-EAB8-477E-967A-75B9024EAAE5}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/3/2021 19:00:00
SYSTEM_SOUND Headset Earphone (2- Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {4B21FB25-E4F6-4345-8840-7E28B072032F}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/4/2021 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {27D83EE7-0575-4DB8-8993-C8ACF9A7EDFD}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2020 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {70AF37A7-1F5A-4E9E-9703-6744F9BFE51F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F2CFAF0-287B-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F2FE120-287B-11EC-8003444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F325220-287B-11EC-8005444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F327930-287B-11EC-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F327930-287B-11EC-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F327930-287B-11EC-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F32A040-287B-11EC-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F32A040-287B-11EC-800B444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F32A040-287B-11EC-800A444553540000}
SYSTEM_INPUT_NAME Pro Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F32EE60-287B-11EC-800C444553540000}
SYSTEM_INPUT_NAME Pro Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F32EE60-287B-11EC-800D444553540000}
SYSTEM_INPUT_NAME Pro Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F325220-287B-11EC-8004444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F331570-287B-11EC-800E444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread — Mozilla Firefox


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Canon MP Navigator EX 5.0
Splashtop Software Updater
Steam
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30133
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30133
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30133
Splashtop Business
AMD PCI Driver
AMD PSP Driver
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver
AMD_Chipset_Drivers
AMD GPIO2 Driver
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30133
AMD Software
GIMP 2.10.28
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
War of Rights
SteelSeries GG 12.2.0
AMD User Experience Program Installer
Canon MG4100 series MP Drivers
AMD DVR64
Microsoft Update Health Tools
Windows Subsystem for Linux Update
Logitech G HUB
RyzenMasterSDK
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30133
AMD Settings
AMD WVR64
Branding64
Windows Subsystem for Linux WSLg Preview
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30133
iCloud Outlook


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000026A0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000036D0
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00002090
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 000035B4
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00003230
C:\Program Files\AMD\CNext\CNext\cncmd.exe 0000337C
C:\Program Files\LGHUB\lghub.exe 00003060
C:\Program Files\LGHUB\lghub_agent.exe 0000260C
C:\Program Files\LGHUB\logi_crashpad_handler.exe 00002F68
C:\Program Files\Mozilla Firefox\firefox.exe 00001C38
C:\Program Files\SteelSeries\GG\SteelSeriesEngine.exe 0000285C
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\APSDaemon.exe 00002DD0
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\iCloudDrive.exe 000030BC
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\iCloudServices.exe 00002DBC
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\secd.exe 00002348
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002334
C:\Users\natej\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002AB0
C:\WINDOWS\Explorer.EXE 00001C40
C:\WINDOWS\System32\SearchProtocolHost.exe 00003428
C:\WINDOWS\System32\svchost.exe 00001DE0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001E08
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002948
C:\WINDOWS\system32\DllHost.exe 0000224C
C:\WINDOWS\system32\sihost.exe 000019A4
C:\WINDOWS\system32\svchost.exe 00002A6C
C:\WINDOWS\system32\taskhostw.exe 000015F8
C:\WINDOWS\system32\wbem\unsecapp.exe 00002FC0
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_7b66b6662cf6d72b\RtkAudUService64.exe 000024FC
C:\Windows\System32\RuntimeBroker.exe 000025B0
C:\Windows\System32\SecurityHealthSystray.exe 000024D8
C:\Windows\System32\smartscreen.exe 00002744
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000016C0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


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Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

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- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
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Information About the Peripherals You Are Using
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