Directx11 error

Hello,

I have intermittently received the error "A fatal directx11 error has occurred". Nothing appears to trigger the error message, and the error message contains no additional details.

So far, I have tried:

Updating GPU drivers
Editing the FFXIV.exe and ffxiv_dx11.exe compatibility settings to disable the fullscreen optimization
I am currently using a widescreen monitor, if that makes a difference.

OS: Windows 10 pro 64bit
GPU: AMD Ryzen 6600XT
CPU: AMD Ryzen 7 5800X
Motherboard: MS-7C91
BIOS version: A.50
Memory: 16384MB RAM



Any advice would be appreciated to prevent this issue in the future. It's pretty disheartening to crash and then be unable to play for the rest of the day due to the long queue times.



(If a SE rep reads this, please consider adding a brief window allowing players to rejoin their previous session in the event of a crash or disconnect. I understand the queues are full and you are doing everything you can to remedy that, but it feels really bad to be playing and then get kicked out of the game and sent to the back of the line for something as simple as relaunching the game).

Update: Currently, I have been running in border-less windowed mode. Once I am able to re-log into the game, I am going to try fullscreen mode and see if this helps the issue. I will update this with my findings in case anyone else runs into similar issues.

Greetings fellow Eorzean,

We would like you to submit a Final Fantasy XIV system report. Please go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details shown when replying back to this post.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\mbarno\Documents
ProxyEnable 0
ProxyServer unspecified
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS A.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16310.191MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37814.191MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.900GB SYSTEM_FREEDISC_SPACE 790.361GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 611.304GB
SYSTEM_STORAGE N:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 27684.497GB SYSTEM_FREEDISC_SPACE 12156.598GB
SYSTEM_STORAGE P:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 27684.497GB SYSTEM_FREEDISC_SPACE 12156.598GB
SYSTEM_STORAGE R:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 27684.497GB SYSTEM_FREEDISC_SPACE 12156.598GB
SYSTEM_STORAGE S:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 27684.497GB SYSTEM_FREEDISC_SPACE 12156.598GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6600 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73FF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8147.586 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.096 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.14011.3017
SYSTEM_GRAPHICS_DRIVER_DATE 11/30/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 6600 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73FF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8147.586 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.096 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (166Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.14011.3017
SYSTEM_GRAPHICS_DRIVER_DATE 11/30/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {8525200E-11C4-4930-A1C2-EE317FE4A2E3}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Speakers (2- Yeti Nano)
SYSTEM_SOUND_DEVICE_ID {47F2E589-527F-4244-B23A-F0F7E24B8E44}
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/20/2021 19:00:00
SYSTEM_SOUND Speakers (Logitech G560 Gaming Speaker)
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SYSTEM_SOUND_DRIVER_DATE 10/20/2021 19:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
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SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 19:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {D36DBCFE-AC78-4FE0-90B7-A97F795B0A3C}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {988D9D00-3FB9-11EC-8001444553540000}
SYSTEM_INPUT_NAME Yeti Nano
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {988D9D00-3FB9-11EC-8002444553540000}
SYSTEM_INPUT_NAME Yeti Nano
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F076FE00-C9F6-11EB-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT {F076D6F0-C9F6-11EB-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming MM800 RGB POLARIS
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SYSTEM_INPUT {0AEF31A0-CA04-11EB-8013444553540000}
SYSTEM_INPUT_NAME G560 Gaming Speaker
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SYSTEM_INPUT_NAME Yeti Nano
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F0774C20-C9F6-11EB-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
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SYSTEM_INPUT {F077C150-C9F6-11EB-800C444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F0777330-C9F6-11EB-8009444553540000}
SYSTEM_INPUT_NAME CORSAIR K95 RGB PLATINUM XT Mechanical Gaming Keyboard
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SYSTEM_INPUT {0AEF31A0-CA04-11EB-8014444553540000}
SYSTEM_INPUT_NAME G560 Gaming Speaker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F0779A40-C9F6-11EB-800A444553540000}
SYSTEM_INPUT_NAME CORSAIR K95 RGB PLATINUM XT Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {988DC410-3FB9-11EC-8004444553540000}
SYSTEM_INPUT_NAME Yeti Nano
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F0779A40-C9F6-11EB-800B444553540000}
SYSTEM_INPUT_NAME CORSAIR K95 RGB PLATINUM XT Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F0783680-C9F6-11EB-8012444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F077E860-C9F6-11EB-800F444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AEF58B0-CA04-11EB-8015444553540000}
SYSTEM_INPUT_NAME G560 Gaming Speaker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {988DEB20-3FB9-11EC-8005444553540000}
SYSTEM_INPUT_NAME Yeti Nano
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {494B2D80-E59A-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Worst MMO Ever? - Villagers and Heroes - YouTube — Mozilla Firefox
FFXIVLauncher
Personal Passwords.kdbx - KeePass
Task Manager
Waterglaive - Discord
game
Calculator
Calculator
Settings
Settings
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.4 Beta 3
KeePass Password Safe 2.49
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
NAPS2 6.1.2
Notepad++ (32-bit x86)
Origin
Razer Chroma SDK Core Components
Razer Synapse
RivaTuner Statistics Server 7.3.2 Beta 2
Steam
Ubisoft Connect
Tom Clancy's Rainbow Six Siege
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
CORSAIR iCUE Software
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Launcher Prerequisites (x64)
ENE_X-JMI_HAL
ENE_EHD_M2_HAL
ENE_DRAM_RGB_AIO
4K Video Downloader
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
WD_BLACK AN1500
WD_BLACK D50
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ENE_MousePad_HAL
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ENE IO Driver
MSI SDK
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
cFosSpeed 11.11
GIMP 2.10.24
Guild Wars 2
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 - en-us
Microsoft OneDrive
<Assorted Steam Games>
VLC media player
WD_BLACK AN1500
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
PuTTY release 0.76 (64-bit)
Microsoft Update Health Tools
ENE_X-JMI_HAL
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Logitech G HUB
4K Video Downloader
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Windows PC Health Check
Branding64
AMD Settings
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft .NET Core Host FX Resolver - 3.1.8 (x64)
VirtViewer 10.0-256 (64-bit)
Microsoft .NET Core Runtime - 3.1.8 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
FileBot
ENE_MousePad_HAL
Revo Uninstaller 2.2.5
AMD DVR64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA PhysX System Software 9.21.0713
AMD WVR64
WD_BLACK D50
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Google Chrome
Microsoft .NET Core Host - 3.1.8 (x64)
RyzenMasterSDK
AMD Ryzen Master SDK
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
AMD User Experience Program Installer
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00003644
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003174
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003134
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00000E30
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003050
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002580
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00003794
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 00001DDC
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 000036C8
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00003D54
C:\Program Files\KeePass Password Safe 2\KeePass.exe 00003C14
C:\Program Files\LGHUB\lghub.exe 00002EEC
C:\Program Files\LGHUB\lghub_agent.exe 00002E7C
C:\Program Files\Microsoft OneDrive\OneDrive.exe 000023F4
C:\Program Files\Mozilla Firefox\firefox.exe 00002694
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000028D8
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 000029D4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002318
C:\Users\mbarno\AppData\Local\Discord\app-1.0.9003\Discord.exe 0000211C
C:\Windows\Explorer.EXE 000005E8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002DEC
C:\Windows\System32\CompPkgSrv.exe 00004470
C:\Windows\System32\RuntimeBroker.exe 00003A78
C:\Windows\System32\SecurityHealthSystray.exe 00002964
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000EFC
C:\Windows\System32\smartscreen.exe 00004494
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000021D4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020E4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002420
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000025DC
C:\Windows\system32\ApplicationFrameHost.exe 00003C6C
C:\Windows\system32\DllHost.exe 00001B64
C:\Windows\system32\SettingSyncHost.exe 00003DDC
C:\Windows\system32\rundll32.exe 00002984
C:\Windows\system32\sihost.exe 00001B2C
C:\Windows\system32\svchost.exe 000030A4
C:\Windows\system32\taskhostw.exe 00001DA8
C:\Windows\system32\wbem\unsecapp.exe 00003088
D:\Steam\GameOverlayUI.exe 000035A4
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004844
D:\Steam\steam.exe 000032C4
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000048E0
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000021B8

I've spent many hours trying to get a fix for this one (DX11000002) Fatal Error. Always and only seems to happen for me in FFXIV. Other games no issue at all.

What did it make a bit better for me was setting my FPS in Radeon settings to 60fps and ingame fps settings to unlimited. Besides that i disabled all settings in my Radeon software. Only thing i have active is the setting 'waiting for vertical refresh' and the 'max fps setting to 60'

No i get random once a day this error instead of every 30 minutes like in the past. Perhaps you can try this and helps you aswell.

Nothing more frustrating than waiting 6 hours in queue and then after 30 min get kicked by this fatal DXerror wich put you directly back in queue (looking at you SE..) since this game does not have some kind of a grace system

GL

Gonna leave this as a placeholder post for me (if I get Directly X'd from Babil a 3rd time I'll add my config).

Greetings and thank you for the reply.

Draeor, does the game still when installed on the C drive? Additionally were any updates and changes made to the PC at the time of the crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Hi Dynratygus,

I am installing this device on C:\ thanks to another post I found on the forum. No, the only items I had open were Steam, Discord, Final Fantasy, and KeePass (My password manager). Automatic updates are disabled. Thank you for your assistance! I will post back tomorrow if I see the error message again after installing on C:\

Update: after reinstalling on the C:\drive and trying again, I did crash, however it did happen much later in the day. I am not sure why or even if the reinstall was the cause of the delay. But the issue is still happening, I can confirm.

May try this:

- Disable the Xbox overlay, it seems to cause crashes while using a PS4 controller on PC.

- Disable the Discord overlay, just in case.

- Deinstall ICUE4 from Corsair if you´ve it. I know that it can cause rare crashes or Audio-issues. Never had an issue with Razor so far.

- Set your FF14 audio settings to the used device, NOT on Default. (Go under Sound-settings, scroll down to Advanced Soundsettings, select your Realtek Device at FF14 tab.)

- If you play with Controller deactivate it in the Sound-device Tab in your Device-manager.