game crashing during thancred instance in garlemand dx11

ive never had this issue until this specific part in the msq where you go to garlemand and start the msq as thancred. When i talk to the npc to initiate the mission, i get this https://i.imgur.com/rhQLp8m.png error popping up. The game still runs but it closes when i press ok. I'm not sure what to do on this.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\MegaD\Documents
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SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
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SYSTEM_BIOS BIOS Date: 09/18/15 16:34:18 Ver: 04.06.05
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_SHARED_VRAM 8117.609 MB
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SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
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SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080 Ti
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SYSTEM_GRAPHICS_SHARED_VRAM 8117.609 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2160 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4531
SYSTEM_GRAPHICS_DRIVER_DATE 9/29/2016 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND AG241QG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4F1FC347-37B8-4E05-A77E-6DE8F5CE5D21}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
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SYSTEM_SOUND Headphones (Astro A50 Game)
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SYSTEM_SOUND Headset Earphone (Astro A50 Voice)
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SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
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SYSTEM_SOUND_DRIVER_DATE 8/26/2021 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {039B0E41-5B70-4FED-A7EF-9E113C086C11}
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SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4950ADE0-125F-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D213A010-E35C-11EB-8004444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D213C720-E35C-11EB-8005444553540000}
SYSTEM_INPUT_NAME Ducky One2 Mini RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 13 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2143C50-E35C-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2146360-E35C-11EB-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D214B180-E35C-11EB-8008444553540000}
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SYSTEM_INPUT {4950FC00-125F-11EC-8005444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2165F30-E35C-11EB-800F444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread — Firefox Nightly
Settings
Settings
Films & TV
Mail
Inbox - Hotmail ‎- Mail
Advanced Combat Tracker - Log Idle - A Frosty Reception - Log Time: 15:52:24 (Est. 15:54:23)
Discord
Microsoft Text Input Application
NVIDIA GeForce Overlay
Films & TV


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Battle.net
Battlelog Web Plugins
Diablo II Resurrected
FFXIV TexTools
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Origin
Overwatch
Overwolf
PunkBuster Services
Razer Synapse
Steam
Ubisoft Connect
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Battlefield™ 2042 Open Beta
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
ASTRO Command Center
Microsoft .NET SDK 5.0.402 (x64)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Launcher Prerequisites (x64)
Battlefield™ 2042
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
EA app
Epic Games Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Save Wizard for PS4 MAX
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
ShareX
GShade 3.4.1
Mozilla Maintenance Service
Nightly (x64 en-GB)
Microsoft OneDrive
Microsoft Office Professional Plus 2019 - en-us
Recorder Devices for ShareX 0.12.10
Speccy
Halo Infinite - Insider
Halo Infinite
Crab Game
Lost Ark Closed Technical Beta
FINAL FANTASY XIV Online
Wallpaper Engine
Soundpad
WinRAR 6.02 (64-bit)
Microsoft .NET Host - 5.0.11 (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft .NET Host FX Resolver - 5.0.11 (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft ASP.NET Core 5.0.11 Shared Framework (x64)
Microsoft .NET AppHost Pack - 5.0.11 (x64_arm64)
Logitech G HUB
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft .NET AppHost Pack - 5.0.11 (x64)
Microsoft .NET Toolset 5.0.402 (x64)
Microsoft ASP.NET Core 5.0.0 Targeting Pack (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft .NET Runtime - 5.0.11 (x64)
Microsoft .NET Standard Targeting Pack - 2.1.0 (x64)
Windows PC Health Check
NVIDIA Graphics Driver 497.09
NVIDIA GeForce Experience 3.24.0.123
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.123
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft Windows Desktop Targeting Pack - 5.0.0 (x64)
Microsoft .NET AppHost Pack - 5.0.11 (x64_arm)
EA app
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.11 (x64)
Microsoft .NET AppHost Pack - 5.0.11 (x64_x86)
Microsoft .NET Core 5.0 Templates 5.0.402 (x64)
Chatterino version default
Epic Games Launcher Prerequisites (x64)
Microsoft .NET Targeting Pack - 5.0.0 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002F14
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002984
C:\Program Files\Firefox Nightly\firefox.exe 00000FA4
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002544
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000392C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000017DC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000031CC
C:\Program Files\WindowsApps\AppleInc.iTunes_12122.2.54019.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 0000362C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhone.exe 000026D4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21092.10731.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000930
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00001D60
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 000007FC
C:\Users\MegaD\AppData\Local\Discord\app-1.0.9003\Discord.exe 000035F8
C:\Windows\Explorer.EXE 00001DAC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000000D8
C:\Windows\System32\RuntimeBroker.exe 00000620
C:\Windows\System32\SecurityHealthSystray.exe 00003090
C:\Windows\System32\oobe\UserOOBEBroker.exe 000027A0
C:\Windows\System32\smartscreen.exe 00001EA4
C:\Windows\System32\svchost.exe 00001E48
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000029E4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000DBC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002310
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001E64
C:\Windows\system32\ApplicationFrameHost.exe 000025D8
C:\Windows\system32\DllHost.exe 000028E8
C:\Windows\system32\SettingSyncHost.exe 00000360
C:\Windows\system32\conhost.exe 00002C08
C:\Windows\system32\igfxEM.exe 00001CC0
C:\Windows\system32\rundll32.exe 000024F0
C:\Windows\system32\sihost.exe 000013F8
C:\Windows\system32\svchost.exe 00001FC0
C:\Windows\system32\taskhostw.exe 00001930
D:\internet download\programs\ShareX\ShareX.exe 00002DD8
D:\internet download\programs\steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000332C
D:\internet download\programs\steam\steam.exe 000039B0
D:\internet download\programs\steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002348
D:\internet download\programs\steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000042B4
D:\internet download\programs\steam\steamapps\common\wallpaper_engine\wallpaper64.exe 00003350

i actually managed to solve this in the end by reinstalling game

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