game crashing during thancred instance in garlemand dx11

[megadarren]

ive never had this issue until this specific part in the msq where you go to garlemand and start the msq as thancred. When i talk to the npc to initiate the mission, i get this https://i.imgur.com/rhQLp8m.png error popping up. The game still runs but it closes when i press ok. I'm not sure what to do on this.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\MegaD\Documents
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
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FFXIVLauncher
Technical Support - Post New Thread — Firefox Nightly
Settings
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Films & TV
Mail
Inbox - Hotmail ‎- Mail
Advanced Combat Tracker - Log Idle - A Frosty Reception - Log Time: 15:52:24 (Est. 15:54:23)
Discord
Microsoft Text Input Application
NVIDIA GeForce Overlay
Films & TV


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Battle.net
Battlelog Web Plugins
Diablo II Resurrected
FFXIV TexTools
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Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Origin
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Razer Synapse
Steam
Ubisoft Connect
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Battlefield™ 2042 Open Beta
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
ASTRO Command Center
Microsoft .NET SDK 5.0.402 (x64)
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Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Launcher Prerequisites (x64)
Battlefield™ 2042
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
EA app
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Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
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Microsoft Windows Desktop Targeting Pack - 5.0.0 (x64)
Microsoft .NET AppHost Pack - 5.0.11 (x64_arm)
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Microsoft Windows Desktop Runtime - 5.0.11 (x64)
Microsoft .NET AppHost Pack - 5.0.11 (x64_x86)
Microsoft .NET Core 5.0 Templates 5.0.402 (x64)
Chatterino version default
Epic Games Launcher Prerequisites (x64)
Microsoft .NET Targeting Pack - 5.0.0 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002F14
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002984
C:\Program Files\Firefox Nightly\firefox.exe 00000FA4
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002544
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000392C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000017DC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000031CC
C:\Program Files\WindowsApps\AppleInc.iTunes_12122.2.54019.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 0000362C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhone.exe 000026D4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21092.10731.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000930
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00001D60
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 000007FC
C:\Users\MegaD\AppData\Local\Discord\app-1.0.9003\Discord.exe 000035F8
C:\Windows\Explorer.EXE 00001DAC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000000D8
C:\Windows\System32\RuntimeBroker.exe 00000620
C:\Windows\System32\SecurityHealthSystray.exe 00003090
C:\Windows\System32\oobe\UserOOBEBroker.exe 000027A0
C:\Windows\System32\smartscreen.exe 00001EA4
C:\Windows\System32\svchost.exe 00001E48
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000029E4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000DBC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002310
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001E64
C:\Windows\system32\ApplicationFrameHost.exe 000025D8
C:\Windows\system32\DllHost.exe 000028E8
C:\Windows\system32\SettingSyncHost.exe 00000360
C:\Windows\system32\conhost.exe 00002C08
C:\Windows\system32\igfxEM.exe 00001CC0
C:\Windows\system32\rundll32.exe 000024F0
C:\Windows\system32\sihost.exe 000013F8
C:\Windows\system32\svchost.exe 00001FC0
C:\Windows\system32\taskhostw.exe 00001930
D:\internet download\programs\ShareX\ShareX.exe 00002DD8
D:\internet download\programs\steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000332C
D:\internet download\programs\steam\steam.exe 000039B0
D:\internet download\programs\steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002348
D:\internet download\programs\steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000042B4
D:\internet download\programs\steam\steamapps\common\wallpaper_engine\wallpaper64.exe 00003350

[megadarren]

i actually managed to solve this in the end by reinstalling game

[Dynratygus]

Greetings and thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to the 'Closed Concerns' sub forum as the issue has been resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums