Quest items not accepted

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 25/11/2021
Frequency:
World name: Twintania
Character name: Sneacht Oiche
Retainer name:
NPC name:
Monster name:
Class/Level: White Mage/80
Party or solo: Solo
In-game time: Gangos
Area and coordinates:
Housing:
Steps:
1. I have been unable to complete the quest "For want of a memory"
2. I have collected the twenty of each requested memory
3. But when I go to complete the quest it still says I do not have the requested items
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

Gonna take a wild stab and ask, do you have your relic weapon equipped?

Typically with relic weapon quests, the weapon needs to either be in your inventory or armory chest, can't have it equipped.

Are the items in your inventory?

Yes, I've tried having the equipment both equipped and in my inventory but have had no joy

Are you on the job you accepted the quest on with the weapon and memories in your inventory?

Yes I took the quest as a white mage with Ingrimm as the weapon