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I purchased an item and was careful to make sure I was sending it to the right character. I then bought a second item and assumed it would go to the same character... Oops.
I've searched multiple sources and some places say it can be fixed and some say it cannot. Some sources are saying I need to call technical support while others say I need to contact an in-game GM.
Is this an issue that can be resolved, and if so, can anyone help me clarify what I need to do?
you'll have to contact SE support for this. Forum GM's can't help you, they might be able to create a ticket for you, but that's about it.
Greetings and thank you for posting in the Final Fantasy XIV Technical Support Forums
Unfortunately, the issue you are describing is not something we can assist with in the technical support forums. For further assistance you will need to contact the North American Support team. To assist with this, a ticket has been sent to the email associated with the SQUARE ENIX ID.
This thread will be moved to " Separate Support Required"