Character disconnects and I get what looks to be DirectX errors?

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08-03-2021, 12:52 PM
Soulebreaker

Character disconnects and I get what looks to be DirectX errors?

My character disconnects and I get the following error when the game crashes: https://i.imgur.com/AXTyzdS.png

Date & Time: Several but happened again tonight
Frequency: When entering The Firmament and the Prima Vista Tiring Room
World name: Coeurl
Character name: Wanda Lith
Class/Level: Red Mage/74
Party or solo: solo
In-game time: 11:40 pm EDT
Area and coordinates: Foundation and Kugane

Steps:
1. Re-installed game
2. Updated drivers
3. Moved character to different worlds and a new data center
4. Ran the DirectX diagnostic tool. It found no errors.
5. Made sure Windows is updated
6. Changed game combability settings
7. I run the game as an admin

■ PC Specs

Processor: AMD Ryzen 5 1500X Quad-Core Processor 3.50 GHz
RAM: 16.0 GB
Hard Drive: SSD 1TB
Graphics Card: Radeon RX Series VRAM 4096 MB; GDDR5 1750 MHz

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 1500X Quad-Core Processor (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F2
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16334.363MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18766.363MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 917.401GB SYSTEM_FREEDISC_SPACE 308.283GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1849.680GB SYSTEM_FREEDISC_SPACE 1788.863GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.509GB SYSTEM_FREEDISC_SPACE 711.582GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 570 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.465 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.182 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.22021.1002
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 570 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.465 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.182 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (29Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.22021.1002
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Output (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9F6A15C8-B0D4-41E1-B79A-F42513758547}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.20
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/1/2021 20:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {525F1F7F-3C03-43B8-96ED-1246215C75BB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 20:00:00
SYSTEM_SOUND Speakers (HyperX Quadcast)
SYSTEM_SOUND_DEVICE_ID {D39DCF2A-D9C5-4A37-9A4A-DDD8997D5CE1}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2021 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {1DD894C9-7E4A-443C-B6E9-27D534FDFBCF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-800B444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E81F000-5E84-11EB-8005444553540000}
SYSTEM_INPUT_NAME HyperX
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E81A1E0-5E84-11EB-8002444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-8008444553540000}
SYSTEM_INPUT_NAME HyperX
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E81F000-5E84-11EB-8004444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E834F90-5E84-11EB-8007444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-800A444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-800C444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {27BA3660-70A2-11EB-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-800D444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-800E444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-8010444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
08-04-2021, 02:49 PM
Soulebreaker

Update to this. I deleted Wanda's character folder, and tried again. She still crashes. Still the same error message.

Also trying re-installing everything again, but getting rid of everything in the doc folder (except character back ups). And installing on the main drive with DirectX and Windows.
08-04-2021, 05:04 PM
EVHTOL

I am having the same problem and 24 hours after I paid the fee to use RAF with a friend....
I can create a new character and login just fine but main.... crashes at loading screen

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\hinel\OneDrive\Documents
FINAL FANTASY XIV ONLINE W:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU AMD Ryzen 7 3800X 8-Core Processor (16 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 2407
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32682.668MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37546.668MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.159GB SYSTEM_FREEDISC_SPACE 391.927GB
SYSTEM_STORAGE D:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 37213.982GB SYSTEM_FREEDISC_SPACE 34278.819GB
SYSTEM_STORAGE E:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 37213.982GB SYSTEM_FREEDISC_SPACE 34278.819GB
SYSTEM_STORAGE F:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 37213.982GB SYSTEM_FREEDISC_SPACE 34278.819GB
SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.514GB SYSTEM_FREEDISC_SPACE 929.393GB
SYSTEM_STORAGE W:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 875.587GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 5500 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7340)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.887 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16341.334 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13001.3012
SYSTEM_GRAPHICS_DRIVER_DATE 7/27/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 5500 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7340)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.887 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16341.334 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13001.3012
SYSTEM_GRAPHICS_DRIVER_DATE 7/27/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 1 - Sceptre F24 (AMD High Definition Audio Device)
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SYSTEM_SOUND_DEVICE_ID {B671F2A7-3775-4602-B0CD-CC2F1165B76C}
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SYSTEM_SOUND_DRIVER_VERSION 10.0.1.20
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/1/2021 20:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
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SYSTEM_INPUT_NAME USB MIC
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SYSTEM_INPUT_NAME Mechanical Keyboard
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SYSTEM_INPUT {0DFC7D00-D128-11EB-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0DFD1940-D128-11EB-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Character disconnects and I get what looks to be DirectX errors? and 1 more page - Personal - Microsoft Edge
FINAL FANTASY XIV ONLINE
game
Microsoft Store
Microsoft Store
Settings
Settings

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Burning Crusade Classic
GameFirst VI
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Overwolf
RamCache III
World of Warcraft
AURA Service
ASUS AURA Extension Card HAL
AURA lighting effect add-on
ASUS AURA VGA Component
Java 8 Update 301
FINAL FANTASY XIV ONLINE
ROG Live Service
AURA DRAM Component
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
Java Auto Updater
Universal Holtek RGB DRAM
ASUS AURA Motherboard HAL
AMD PCI Driver
ASUS Framework Service
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
Patriot Viper M2 SSD RGB
Overwolf.Setup.VC100CRTx86.Dist
ASUS Motherboard
AMD PSP Driver
AMD_Chipset_Drivers
WD_BLACK AN1500
AMD Ryzen Balanced Driver
AURA Service
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AMD SBxxx SMBus Driver Alpha
Promontory_GPIO Driver
ENE RGB HAL
MSVCRT Redists
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ENE IO Driver
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AMD GPIO2 Driver
ASUS Framework Service
Realtek Audio Driver
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VLC media player
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MSVCRT Redists
Patriot Viper DRAM RGB
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ASUS AURA Extension Card HAL
Catalyst Browse 2020.1
MSVCRT Redists
Update Notifier
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Catalyst Prepare 2020.1
ASUS AURA VGA Component
SOUND FORGE Audio Studio 14.0 (x64)
MSVCRT Redists
Universal Holtek RGB DRAM
Patriot Viper M2 SSD RGB
Kingston AURA DRAM Component
PHISON HAL
AURA DRAM Component
AURA lighting effect add-on x64
Branding64
ASUS Aura SDK
GameFirst VI
ENE RGB HAL
ASUS AIOFan HAL
Overwolf.Setup.VC100CRTx64.Dist
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
ARMOURY CRATE Lite Service
AMD DVR64

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00000AAC
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00001290
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 0000361C
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00003334
C:\Program Files\WindowsApps\A-Volute.28054DF1F58B4_3.16.17.0_x64__w2gh52qy24etm\SonicRadar3.exe 000025B4
C:\Program Files\WindowsApps\A-Volute.SonicStudio3_3.16.17.0_x64__w2gh52qy24etm\SonicStudio3.exe 00000454
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2106.14307.0_x64__8wekyb3d8bbwe\Cortana.exe 00003050
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002A84
C:\Program Files\WindowsApps\Microsoft.WindowsStore_22107.1401.6.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000371C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.150.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000261C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000B34
C:\Users\hinel\AppData\Local\NhNotifSys\sonicstudio\asusns.exe 00003AB0
C:\WINDOWS\Explorer.EXE 00001F48
C:\WINDOWS\System32\svchost.exe 000036D4
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000021F0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003734
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000370C
C:\WINDOWS\system32\DllHost.exe 000020D0
C:\WINDOWS\system32\sihost.exe 00000D10
C:\WINDOWS\system32\svchost.exe 00001588
C:\WINDOWS\system32\taskhostw.exe 00001060
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003340
C:\Windows\System32\RtkAudUService64.exe 000028D4
C:\Windows\System32\RuntimeBroker.exe 00002E34
C:\Windows\System32\SecurityHealthSystray.exe 00002B10
C:\Windows\System32\smartscreen.exe 00000520
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002208
W:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000010E4
08-04-2021, 05:09 PM
EVHTOL

And so here is the kicker....
I have installed on my laptop which is a NVIDIA card and Intel processor and having same issue. So I believe my character may be messed up server-side? Is there like an unstuck thing
to move character?
08-04-2021, 05:52 PM
EVHTOL

I have been trying to fix for over 24 hours on and off and here is what I did:

deleted the ex3 folder, let game redownload and login fine unless in the past hour someone fixed something lol. ALSO I KNOW - I am running Windows 11 Pro. I am an IT professional and doing some beta testing with Microsoft :) HOWEVER the issue on my laptop is a different one :( mainly because sometimes ima idiot. :P
08-05-2021, 12:06 AM
Soulebreaker

I had to remove the game, delete all the files in my documents folder, and start over. Which resets character UI, just to get it to work properly.

It really sucks. But at least the instances load for me and the game no longer crashes.

ETA: It worked for Firmament, still crashes on the Prima Vista Tiring Room. Which I wonder if it has to do with the game being on a different hard drive than Windows. Because I had to put it back on my SSD, since the game loads so slow on HDD.
08-08-2021, 08:46 PM
Dulcieneah

Quote:

Originally Posted by EVHTOL

I have been trying to fix for over 24 hours on and off and here is what I did:

deleted the ex3 folder, let game redownload and login fine unless in the past hour someone fixed something lol. ALSO I KNOW - I am running Windows 11 Pro. I am an IT professional and doing some beta testing with Microsoft :) HOWEVER the issue on my laptop is a different one :( mainly because sometimes ima idiot. :P

I too had this error yesterday. I was exiting the duty "Seat of Sacrifice" in the Shadowbringers expansion. Kept getting the DX11 error. Couldn't log my main in at all, although, I could log and play alts. Tried your solution EVHTOL and that worked for me. Thanks very much.