Results 1 to 7 of 7
  1. #1
    Player
    Soulebreaker's Avatar
    Join Date
    Apr 2019
    Location
    Ul’dah
    Posts
    35
    Character
    Soule Breaker
    World
    Coeurl
    Main Class
    Reaper Lv 90

    Character disconnects and I get what looks to be DirectX errors?

    My character disconnects and I get the following error when the game crashes: https://i.imgur.com/AXTyzdS.png

    Date & Time: Several but happened again tonight
    Frequency: When entering The Firmament and the Prima Vista Tiring Room
    World name: Coeurl
    Character name: Wanda Lith
    Class/Level: Red Mage/74
    Party or solo: solo
    In-game time: 11:40 pm EDT
    Area and coordinates: Foundation and Kugane

    Steps:
    1. Re-installed game
    2. Updated drivers
    3. Moved character to different worlds and a new data center
    4. Ran the DirectX diagnostic tool. It found no errors.
    5. Made sure Windows is updated
    6. Changed game combability settings
    7. I run the game as an admin

    ■ PC Specs

    Processor: AMD Ryzen 5 1500X Quad-Core Processor 3.50 GHz
    RAM: 16.0 GB
    Hard Drive: SSD 1TB
    Graphics Card: Radeon RX Series VRAM 4096 MB; GDDR5 1750 MHz

    -=-=-=-=- System Information -=-=-=-=-
    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 5 1500X Quad-Core Processor (8 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS F2
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16334.363MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18766.363MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 917.401GB SYSTEM_FREEDISC_SPACE 308.283GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1849.680GB SYSTEM_FREEDISC_SPACE 1788.863GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.509GB SYSTEM_FREEDISC_SPACE 711.582GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Radeon RX 570 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 4075.465 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8167.182 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.22021.1002
    SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2021 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Radeon RX 570 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 4075.465 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8167.182 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (29Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.22021.1002
    SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2021 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Digital Output (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {9F6A15C8-B0D4-41E1-B79A-F42513758547}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.1.20
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/1/2021 20:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {525F1F7F-3C03-43B8-96ED-1246215C75BB}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/13/2019 20:00:00
    SYSTEM_SOUND Speakers (HyperX Quadcast)
    SYSTEM_SOUND_DEVICE_ID {D39DCF2A-D9C5-4A37-9A4A-DDD8997D5CE1}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/7/2021 20:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {1DD894C9-7E4A-443C-B6E9-27D534FDFBCF}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/13/2019 20:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5E846100-5E84-11EB-800B444553540000}
    SYSTEM_INPUT_NAME USB KEYBOARD
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5E81F000-5E84-11EB-8005444553540000}
    SYSTEM_INPUT_NAME HyperX
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5E81A1E0-5E84-11EB-8002444553540000}
    SYSTEM_INPUT_NAME HUION HID
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5E846100-5E84-11EB-8008444553540000}
    SYSTEM_INPUT_NAME HyperX
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5E81F000-5E84-11EB-8004444553540000}
    SYSTEM_INPUT_NAME HUION HID
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5E834F90-5E84-11EB-8007444553540000}
    SYSTEM_INPUT_NAME HUION HID
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5E846100-5E84-11EB-800A444553540000}
    SYSTEM_INPUT_NAME HUION HID
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5E846100-5E84-11EB-800C444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {27BA3660-70A2-11EB-8002444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5E846100-5E84-11EB-800D444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5E846100-5E84-11EB-800E444553540000}
    SYSTEM_INPUT_NAME USB KEYBOARD
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5E846100-5E84-11EB-8010444553540000}
    SYSTEM_INPUT_NAME USB KEYBOARD
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    (0)
    Last edited by Soulebreaker; 08-03-2021 at 01:54 PM.

  2. #2
    Player
    Soulebreaker's Avatar
    Join Date
    Apr 2019
    Location
    Ul’dah
    Posts
    35
    Character
    Soule Breaker
    World
    Coeurl
    Main Class
    Reaper Lv 90
    Update to this. I deleted Wanda's character folder, and tried again. She still crashes. Still the same error message.

    Also trying re-installing everything again, but getting rid of everything in the doc folder (except character back ups). And installing on the main drive with DirectX and Windows.
    (0)
    Last edited by Soulebreaker; 08-04-2021 at 03:07 PM.

  3. #3
    Player
    EVHTOL's Avatar
    Join Date
    Aug 2021
    Posts
    5
    Character
    Mavalia Perscent
    World
    Zalera
    Main Class
    Conjurer Lv 80
    I am having the same problem and 24 hours after I paid the fee to use RAF with a friend....
    I can create a new character and login just fine but main.... crashes at loading screen



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\hinel\OneDrive\Documents
    FINAL FANTASY XIV ONLINE W:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
    SYSTEM_CPU AMD Ryzen 7 3800X 8-Core Processor (16 CPUs), ~3.9GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS 2407
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32682.668MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37546.668MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.159GB SYSTEM_FREEDISC_SPACE 391.927GB
    SYSTEM_STORAGE D:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 37213.982GB SYSTEM_FREEDISC_SPACE 34278.819GB
    SYSTEM_STORAGE E:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 37213.982GB SYSTEM_FREEDISC_SPACE 34278.819GB
    SYSTEM_STORAGE F:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 37213.982GB SYSTEM_FREEDISC_SPACE 34278.819GB
    SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.514GB SYSTEM_FREEDISC_SPACE 929.393GB
    SYSTEM_STORAGE W:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 875.587GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Radeon RX 5500 XT
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7340)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8151.887 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16341.334 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13001.3012
    SYSTEM_GRAPHICS_DRIVER_DATE 7/27/2021 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Radeon RX 5500 XT
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7340)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8151.887 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16341.334 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370104.inf_amd64_0b74c308c86b5104\B370102\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13001.3012
    SYSTEM_GRAPHICS_DRIVER_DATE 7/27/2021 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND 1 - Sceptre F24 (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {813E14DD-EADD-437B-B8E0-E77B43AF8874}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.1.20
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/1/2021 20:00:00
    SYSTEM_SOUND 6 - Sceptre F27 (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {B671F2A7-3775-4602-B0CD-CC2F1165B76C}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.1.20
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/1/2021 20:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {931FAFAA-1D2B-4A1F-8E32-A2D60782F690}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8899.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/17/2020 20:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {47E7BBF4-FA06-488A-B34F-1A843135F5DB}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8899.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/17/2020 20:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0DFACF50-D128-11EB-8001444553540000}
    SYSTEM_INPUT_NAME Mechanical Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0DFBE0C0-D128-11EB-8002444553540000}
    SYSTEM_INPUT_NAME USB MIC
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0DFC7D00-D128-11EB-8003444553540000}
    SYSTEM_INPUT_NAME Mechanical Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6279A7C0-E462-11EB-8001444553540000}
    SYSTEM_INPUT_NAME Microsoft® LifeCam Studio(TM)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0DFC7D00-D128-11EB-8004444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0DFD1940-D128-11EB-8005444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0DFD1940-D128-11EB-8006444553540000}
    SYSTEM_INPUT_NAME AURA LED Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Character disconnects and I get what looks to be DirectX errors? and 1 more page - Personal - Microsoft​ Edge
    FINAL FANTASY XIV ONLINE
    game
    Microsoft Store
    Microsoft Store
    Settings
    Settings


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    AMD Chipset Software
    Burning Crusade Classic
    GameFirst VI
    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    Overwolf
    RamCache III
    World of Warcraft
    AURA Service
    ASUS AURA Extension Card HAL
    AURA lighting effect add-on
    ASUS AURA VGA Component
    Java 8 Update 301
    FINAL FANTASY XIV ONLINE
    ROG Live Service
    AURA DRAM Component
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
    Java Auto Updater
    Universal Holtek RGB DRAM
    ASUS AURA Motherboard HAL
    AMD PCI Driver
    ASUS Framework Service
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
    Patriot Viper M2 SSD RGB
    Overwolf.Setup.VC100CRTx86.Dist
    ASUS Motherboard
    AMD PSP Driver
    AMD_Chipset_Drivers
    WD_BLACK AN1500
    AMD Ryzen Balanced Driver
    AURA Service
    ASUS Update Helper
    AMD SBxxx SMBus Driver Alpha
    Promontory_GPIO Driver
    ENE RGB HAL
    MSVCRT Redists
    ASUS AIOFan HAL
    PHISON HAL
    AI Suite 3
    ENE IO Driver
    Kingston AURA DRAM Component
    Patriot Viper DRAM RGB
    AMD GPIO2 Driver
    ASUS Framework Service
    Realtek Audio Driver
    7-Zip 19.00 (x64)
    AMD Software
    CPUID ROG CPU-Z 1.95
    Update Notifier
    VLC media player
    WD_BLACK AN1500
    AMD Settings
    MSVCRT Redists
    Patriot Viper DRAM RGB
    7-Zip 19.00 (x64 edition)
    ASUS AURA Extension Card HAL
    Catalyst Browse 2020.1
    MSVCRT Redists
    Update Notifier
    ASUS AURA Motherboard HAL
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
    Catalyst Prepare 2020.1
    ASUS AURA VGA Component
    SOUND FORGE Audio Studio 14.0 (x64)
    MSVCRT Redists
    Universal Holtek RGB DRAM
    Patriot Viper M2 SSD RGB
    Kingston AURA DRAM Component
    PHISON HAL
    AURA DRAM Component
    AURA lighting effect add-on x64
    Branding64
    ASUS Aura SDK
    GameFirst VI
    ENE RGB HAL
    ASUS AIOFan HAL
    Overwolf.Setup.VC100CRTx64.Dist
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
    ARMOURY CRATE Lite Service
    AMD DVR64


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00000AAC
    C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00001290
    C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 0000361C
    C:\Program Files\AMD\CNext\CNext\cncmd.exe 00003334
    C:\Program Files\WindowsApps\A-Volute.28054DF1F58B4_3.16.17.0_x64__w2gh52qy24etm\SonicRadar3.exe 000025B4
    C:\Program Files\WindowsApps\A-Volute.SonicStudio3_3.16.17.0_x64__w2gh52qy24etm\SonicStudio3.exe 00000454
    C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2106.14307.0_x64__8wekyb3d8bbwe\Cortana.exe 00003050
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002A84
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_22107.1401.6.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000371C
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.150.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000261C
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000B34
    C:\Users\hinel\AppData\Local\NhNotifSys\sonicstudio\asusns.exe 00003AB0
    C:\WINDOWS\Explorer.EXE 00001F48
    C:\WINDOWS\System32\svchost.exe 000036D4
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000021F0
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003734
    C:\WINDOWS\system32\ApplicationFrameHost.exe 0000370C
    C:\WINDOWS\system32\DllHost.exe 000020D0
    C:\WINDOWS\system32\sihost.exe 00000D10
    C:\WINDOWS\system32\svchost.exe 00001588
    C:\WINDOWS\system32\taskhostw.exe 00001060
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003340
    C:\Windows\System32\RtkAudUService64.exe 000028D4
    C:\Windows\System32\RuntimeBroker.exe 00002E34
    C:\Windows\System32\SecurityHealthSystray.exe 00002B10
    C:\Windows\System32\smartscreen.exe 00000520
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002208
    W:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000010E4
    (0)

  4. #4
    Player
    EVHTOL's Avatar
    Join Date
    Aug 2021
    Posts
    5
    Character
    Mavalia Perscent
    World
    Zalera
    Main Class
    Conjurer Lv 80
    And so here is the kicker....
    I have installed on my laptop which is a NVIDIA card and Intel processor and having same issue. So I believe my character may be messed up server-side? Is there like an unstuck thing
    to move character?
    (0)

  5. #5
    Player
    EVHTOL's Avatar
    Join Date
    Aug 2021
    Posts
    5
    Character
    Mavalia Perscent
    World
    Zalera
    Main Class
    Conjurer Lv 80
    I have been trying to fix for over 24 hours on and off and here is what I did:

    deleted the ex3 folder, let game redownload and login fine unless in the past hour someone fixed something lol. ALSO I KNOW - I am running Windows 11 Pro. I am an IT professional and doing some beta testing with Microsoft HOWEVER the issue on my laptop is a different one mainly because sometimes ima idiot. :P
    (1)

  6. #6
    Player
    Soulebreaker's Avatar
    Join Date
    Apr 2019
    Location
    Ul’dah
    Posts
    35
    Character
    Soule Breaker
    World
    Coeurl
    Main Class
    Reaper Lv 90
    I had to remove the game, delete all the files in my documents folder, and start over. Which resets character UI, just to get it to work properly.

    It really sucks. But at least the instances load for me and the game no longer crashes.

    ETA: It worked for Firmament, still crashes on the Prima Vista Tiring Room. Which I wonder if it has to do with the game being on a different hard drive than Windows. Because I had to put it back on my SSD, since the game loads so slow on HDD.
    (1)
    Last edited by Soulebreaker; 08-05-2021 at 12:19 AM.

  7. #7
    Player
    Dulcieneah's Avatar
    Join Date
    Aug 2021
    Posts
    1
    Character
    Dulcieneah Cortez
    World
    Adamantoise
    Main Class
    Bard Lv 80
    Quote Originally Posted by EVHTOL View Post
    I have been trying to fix for over 24 hours on and off and here is what I did:

    deleted the ex3 folder, let game redownload and login fine unless in the past hour someone fixed something lol. ALSO I KNOW - I am running Windows 11 Pro. I am an IT professional and doing some beta testing with Microsoft HOWEVER the issue on my laptop is a different one mainly because sometimes ima idiot. :P
    I too had this error yesterday. I was exiting the duty "Seat of Sacrifice" in the Shadowbringers expansion. Kept getting the DX11 error. Couldn't log my main in at all, although, I could log and play alts. Tried your solution EVHTOL and that worked for me. Thanks very much.
    (0)