Feedback on 1.0 missing title process and GM Tehmuhsae

There are some good any bad points in this post.

First the bad point:
The first time I put in a ticket for a missing title I had noticed, I had forgotten the 1.0 server I was playing on since it is near 10 years ago since I was on it. To be honest, I really only remember the 2.0 server and thought it was the same at the 1.0 server. Due to them not being the same, the ticket came back as a failure to verify and ended there.

I really thought this was just a lazy GM closing a ticket that didn't matter much in today's ffxiv gaming experience. So, I created a 2nd ticket that was basically the same.

The good point:
This time, I was told that "no data was found" and that I had gotten one of the 1.0 or 2.0 servers wrong. I was glad someone clarified this for me. After much searching through old 1.0 videos, I found a video of my character and the server name. This time, the verification process was pretty fast. So I would like to say, thank you to that GM for not closing the ticket automatically and clarifying the issue with me.

Feedback regarding GM Tehmuhsae:
They were very professional, reassuring, and quick at their job. They were also very clear and concise in their communication. 10/10 ^^/

Lucky you. The one and only GM ive had an encounter with has been a lazy one who refused to actually talk to me, and listen to my point of view. Just spammed me with copy paste content from whatever script they have to go from and then closed the case as fast as possible. I wish I could actually get treated like a human by the support and game staff of this game. I pay just like everyone else after all.