Mogstation / Name Change Question

Good afternoon/evening,

I purchased a name change for a character, and then sent a fantasia to that character as well. In order to log in, I had to complete the name change. Now I don't seem to be receiving the fantasia - will I still receive it on the character, despite the name change?

edit: I have no idea if this is the appropriate place to post this, so if it needs to be moved, do let me know please.

Thank you for posting in the Final Fantasy XIV Technical Forums,
Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the North American Support Center.

This thread will be moved to ‘Separate Support Required.”